Quality Assurance and Training Supervisor in Pittsburgh, Pennsylvania at University of Pittsburgh

Quality Assurance and Training Supervisor

Facilities Management AVC - Pennsylvania-Pittsburgh - (26004473)

Job Summary

Devises and implements comprehensive training programs and ensures compliance with goals and policies. Delivers training, supports employees, and resolves issues. Tracks various customer metrics and prepares reports. Monitors departmental activities and identifies discrepancies in practices.

Essential Functions

• Devises and implements comprehensive training programs for use across the department.
• Ensures all training programs align with departmental goals and policies.
• Delivers training to employees in an effective and efficient manner. Supports employees through training processes.
• Attends to problems as they arise.
• Tracks and reports various customer metrics. Prepares reports; shares findings with upper-level management.
• Monitors departmental activities for accuracy and quality. Identifies potential discrepancies in practices. Escalates issues when necessary.
• Develops corrective action plans when quality standards aren't met, and follows up to confirm resolution
• Identify root causes of recurring deficiencies (staffing, equipment, scheduling, training gaps) and recommend fixes.
• Pilot and evaluate new cleaning products, equipment, or methods for efficiency/quality gains.

Physical Effort

Extended walking/standing. Climbing stairs. Bending, reaching, kneeling. Occasional lifting/carrying.Visual acuity.

Assignment Category: Full-time regular

Job Classification: Staff.Quality Assurance & Training Supervisor

Job Family: Campus Operations

Job Sub Family: Facilities

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 2

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday through Friday 7:30am to 4pm

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Cover Letter