Cow Care Analyst in at Bower Ag, LLC

The Cow Care Analyst is a specialty role supporting our dairy farms by serving as an expert consultant in partnership with the local Cow Care team. This position can also perform expert-level Cow Care technical functions. ?

Objectives

• The Cow Care Team goal is to support dairies by milking cows gently, quickly, and efficiently. By providing professional expertise, innovative products/technology, and the use of up-to-date testing equipment to sustain high milk quality standards.
• The Cow Care Analyst serves as an expert in one or more of the following skills: graphing and vacuum testing; washing, chemicals and chemical formulas; herd health and herd management systems; robotics or automation technical support and servicing; and refrigeration and parlor systems.

Duties

• Create trust and a good relationship with customers who want to succeed together with the Cow Care Team by strong communication with customers, service staff, and internal teams.
• Maintain relationships with customers by speaking with each dairy owner or manager before leaving dairy farm.
• Utilizing milking industry-specific expertise, help develop the account technical support strategy for large dairy opportunities in coordination with the regional Cow Care Account Manager and team.
• Develop and maintain relationship strategy designed for each customer based on current and future needs that provides a trusted relationship utilizing Cow Care team members and offerings.
• Share expert knowledge and skills with other internal team members to build consistency, improve overall customer expectations, and build strength of team member skills and abilities.
• Understand market trends and help Cow Care team develop opportunities that support and maintain the sales and technical services offered by the regional Cow Care program.
• Partner with local Cow Care teams on projects, auditing, and in-depth analysis of milking systems, cleaning systems, and animal health and hygiene products and equipment.
• Provide proper and detailed documentation to customers, local teams, and management of farm visits, follow-up actions, and recommendations.
• Support dairy farm management and technical team with training, best practices, and proper repair and maintenance procedures.
• Build maintenance programs with key farm staff and support the execution of those programs on-site.
• Work with Original Equipment Manufacturer (OEM) to resolve equipment design and performance issues as needed.

Experience

• 10+ years of dairy service experience related to milk quality, chemicals, wash, and pulsation.
• Sales or customer-facing experience.
• Understanding of milk quality to troubleshoot and train individuals on identifying milk quality issues.
• Advanced mechanical, electrical, and refrigeration troubleshooting skills.
• Ability to mentor others.
• Ability to manage projects and team work assignments.
• Ability to work independently and make sound decisions under pressure.
• Valid driver’s license and clean driving record.