Patient Care Representative in Roseville, Michigan at Bio-med Behavioral Health Services

BioMed Behavioral Health Services is a leader in delivering professional, competent, and compassionate care to individuals who are chemically dependent and experiencing co‑occurring behavioral health disorders. Our mission is to help individuals attain and maintain their highest possible level of functioning. Established in 1999, our program is guided by a vision to provide innovative and comprehensive services that support maximum patient rehabilitation. We strive to empower individuals to become productive members of the community, capable of managing their lives in a positive, healthy, and sustainable manner.

BioMed Behavioral Health Services is an Equal Opportunity / Equal Access Employer. We treat all employees and consider qualified applicants for employment without regard to race, religion, color, sex, age, national origin or ancestry, genetic information, disability, protected veteran status, marital status, parental status, sexual orientation, gender identity, or gender expression. We make all affirmative efforts to recruit and hire individuals with disabilities, including those in recovery.

Job Summary:

As a Patient Care Representative, you will play a vital role in supporting the delivery of high‑quality care to the patients we serve. You will provide exceptional customer service in a compassionate, person‑centered environment, ensuring patients feel welcomed, respected, informed, and supported throughout their care experience. This role serves as a key point of contact, helping to promote positive patient engagement and continuity of care.

Duties/Responsibilities:

• Greet patients and visitors warmly, creating a welcoming, respectful, and non‑judgmental environment in person, by telephone, and through electronic communication.

Required Skills/Abilities:

Education and Experience:

Work Schedule

Skills:

The Patient Care Representative utilizes strong interpersonal and communication skills daily to interact effectively with diverse patient populations, ensuring clarity and empathy in all exchanges. Organizational skills are essential for managing appointment schedules, patient records, and insurance documentation accurately and efficiently. Proficiency with EMR systems and office software enables the representative to maintain up-to-date patient information and streamline administrative workflows. Problem-solving skills are applied when addressing patient concerns or coordinating with clinical staff to resolve scheduling conflicts or insurance issues. Additionally, knowledge of healthcare regulations and confidentiality standards ensures that all patient interactions and data handling comply with legal and ethical requirements.