Front Desk Assistant in Lowell, Michigan at Snap Fitness

Job Summary

The Front Desk Associate is the first point of contact for members and guests, responsible for delivering outstanding customer service and maintaining a positive, welcoming environment. This role handles administrative and sales tasks, responds to inquiries across communication platforms, supports gym cleanliness, and helps ensure a smooth and engaging member experience.

Key Responsibilities

Customer Service & Communication

• Greet members and guests with professionalism and enthusiasm.
• Respond to phone calls, emails, and social media messages promptly and accurately.
• Engage with members to build rapport and address questions, concerns, or feedback.
• Maintain a friendly, helpful, and customer-focused attitude at all times.

Sales & Member Services

• Conduct gym tours for prospective members, promoting club features and benefits.
• Assist with membership sign-ups, renewals, and cancellations.
• Communicate current promotions, programs, and services to prospects and members.
• Upsell additional services or memberships when appropriate.

Administrative Duties

• Ensure all membership paperwork and transactions are processed accurately.
• Keep the front desk area clean, organized, and professional.
• Adhere to safety, security, and confidentiality protocols.

Facility Support

• Perform regular cleaning and maintenance tasks for gym equipment.
• Provide basic guidance to members on equipment use and safe workout techniques.
• Support overall cleanliness and order of the club environment.

Other Duties

• Perform other job-related duties as assigned to support the success of the broader business objectives.

Qualifications and Education Requirements

• High School Diploma or GED required.
• Previous experience in customer service; fitness or hospitality experience preferred.
• Sales experience is a plus.

Skills and Competencies

Customer Focus

• Excellent interpersonal and communication skills.
• Positive, energetic, and professional demeanor.

Organizational & Administrative

• Strong attention to detail and ability to manage administrative tasks efficiently.
• Comfortable handling multiple tasks and inquiries simultaneously.

Teamwork & Flexibility

• Willingness to collaborate with peers and management.
• Adaptability to shifting priorities and schedule changes.

Fitness Enthusiasm

• Passion for health, wellness, and helping others achieve their fitness goals.
• Basic understanding of gym operations and equipment.

Certifications Required

• Required:
• CPR certification (or willingness to obtain within 60 days of employment)

Preferred:

• Personal Trainer certification from a nationally recognized organization (e.g., NASM, ACE, ISSA, NCSF, NPTI)