Gaming Service Frontline Team in Gymea, New South Wales at Tradies

Are you a friendly, proactive hospitality professional who enjoys engaging with people, providing great service and a welcoming experience for members and guests?

Tradies is seeking flexible and customer-focused permanent part-time Frontline Gaming Service Attendants to join our award-winning team across our three community clubs.

About Tradies

Tradies is a well-established community club group proudly supporting our members, community and environment.

Across our gaming, hospitality and entertainment spaces, our team is committed to delivering warm, professional service while maintaining a responsible and welcoming environment for our members and guests.

About the Role

You will work primarily across our gaming service areas, with responsibilities including:

• Providing friendly and attentive service to members and guests

• Gaming floor service and member assistance

• Monitoring and maintaining a compliant and welcoming gaming environment

• Supporting responsible gambling practices and RGO requirements

• Identifying and responding appropriately to signs of gambling-related harm

• Completing gaming-related transactions and cashier duties

• Supporting promotions and member activities

• Maintaining clean, organised and well-presented gaming areas

• Completing required checks, records and compliance activities

• Working closely with Team Leaders, Duty Managers and other venue teams

• Supporting venue safety, security and responsible service requirements

• Be willing an able to work shifts ranging from 10am until 4am

About You

You will be someone who is:

• Friendly, welcoming and genuinely customer focused

• Experienced working in a gaming environment, including overnight shifts

• Confident fulfilling RGO responsibilities and supporting responsible gambling practices

• Proactive, reliable and able to use good judgement

• Calm and professional when responding to challenging or sensitive situations

• Comfortable working in a late-night and overnight hospitality environment

• Confident communicating with members, guests and colleagues

• Able to work independently and as part of a team

• Committed to high standards of service, safety, compliance and integrity

Experience in gaming service, RGO responsibilities and willingness to work overnight shifts will be highly regarded.

Essential Requirements

• Current NSW Responsible Conduct of Gambling competency

• Current NSW Advanced Conduct of Gambling competency (desirable)

• Current NSW Responsible Service of Alcohol competency

• Demonstrated experience working in a gaming environment, including overnight shifts

• Availability to work a flexible hospitality roster, including evenings, late nights, overnight shifts and weekends

• Ability to work across our Gymea, Caringbah and Helensburgh venues when required

What We Offer

• Above-award rates

• Award-winning workplace culture and conditions

• On-the-job training, coaching and mentoring

• Gaming and responsible gambling skill development

• Career and personal development opportunities

• Employee wellbeing support

• Employee Assistance Program with free 24-hour counselling

• Generous family leave conditions

• Team discounts

• Uniform supplied

• Volunteering opportunities

Join a team that is passionate about great service, responsible gaming and creating a safe and welcoming experience for our members and community.