Branch Manager in Spokane, Washington at Cobalt Truck Equipment

Reporting Relationships:

• Direct reporting to Chief Operations Officer
• Indirectly reporting to Vice President of Sales

Key Responsibilities:

Operational Leadership

• Responsible for maintaining the location compliance to Environmental, Health and Safety policies and regulations as well as general housekeeping standards.
• Responsible for facility upkeep and facilitating repairs and maintenance.
• Responsible for meeting or exceeding fiscal budgets for assigned branch.
• Oversee daily operations of the branch, including production, parts inventory, and service/repair functions.
• Ensure efficient workflow between departments to support on-time delivery and quality standards.
• Monitor and improve operational performance through KPIs such as turnaround time, productivity, and cost control.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Monitor and maintain the Sales, Inventory & Operations Plan (SIOP),keeping data accurate and ensures staffing levels are set to ensure all commitments are met.
• Initiates and/or contributes to continuous improvement projects, including but not limited to implementing lean manufacturing best practices.

Production Management

• Lead and manage operations, ensuring builds meet customer specifications and quality expectations.
• Plan production schedules and allocate resources effectively to meet deadlines.
• Drive continuous improvement initiatives to enhance production efficiency and reduce waste or rework.
• Ensure proper tooling, equipment, and shop organization are maintained.

Parts & Inventory Management

• Oversee branch inventory management, including monitoring inventory levels, high inventory accuracy, consistent cycle counting in accordance with the corporate plan, and parts availability to support production and service needs.
• Minimize obsolete or excess inventory.

Service Operations

• Manage service and repair activities, including scheduling, customer communication, and work completion.
• Ensurehigh levels of customer satisfaction through timely and quality service delivery.
• Monitor service performance metrics, including labor efficiency and service profitability.
• Resolve escalated service or warranty issues.
• Ensure customer follow up communications are being completed.

Leadership & Team Development

• Recruit, train, and develop a high-performing team across production, parts, and service departments.
• Provide clear expectations, coaching, and performance management.
• Foster a culture of accountability, safety, and continuous improvement.
• Conduct regular team meetings and performance reviews.

Customer & Vendor Relationships

• Build and maintain strong relationships with key customers and vendors.
• Ensure branch delivers a consistent, high-quality customer experience.
• Address customer concerns proactively and professionally.

Qualifications

Required

• 5+ years of leadership experience in operations, manufacturing, automotive/truck service, ora related field.
• Strong knowledge of production, inventory management, and service operations.
• Experience managing P&L and achieving financial targets.
• Demonstrated leadership and team management skills.
• Strong organizational, communication, and problem-solving abilities.

Preferred

• A bachelor’s degree in business or engineering (or other field) or a suitable combination of knowledge, skills, and abilities.
• Experience in truck upfitting, fleet services, or commercial vehicle industries.
• Knowledge of fabrication, electrical systems, or vehicle modifications.
• Familiarity with ERP/inventory management systems.

Key Competencies

• Operational excellence
• Leadership and team development
• Financial management
• Customer focus
• Problem-solving and decision-making
• Continuous improvement mindset

Working Conditions

• Combination of office and shop/production floor environment.
• Regular interaction with technicians, customers, and suppliers.
• May require occasional lifting, standing, or exposure to shop conditions.

Success Metrics

• Meeting or exceeding branch revenue and profit targets
• Production on-time delivery and quality rates
• Inventory accuracy and turnover
• Service efficiency and customer satisfaction scores
• Employee engagement and retention

Direct Reports:

• Production Manager
• Service Manager
• Parts Supervisor/Manager
• Administrative Assistant