GENERAL MANAGER at Aero Centers – Spokane, Washington

Job Title: General Manager – (FBO)

Location: Aero Center Felts Field, Spokane, WA

Reports To: Regional Director / Executive Leadership

Position Overview

Aero Centers is seeking a dynamic and experienced General Manager to lead operations at our Spokane Aero Centers facility. The ideal candidate will be a strategic leader with a passion for aviation, exceptional customer service skills, and a proven ability to drive operational excellence. This role is responsible for overseeing all aspects of the FBO, including financial performance, team leadership, safety compliance, and customer satisfaction.

Key Responsibilities

• Operational Leadership:
  • Manage day-to-day operations including fueling, ground handling, hangar services, and concierge support
  • Ensure compliance with FAA, TSA, and airport regulations
  • Maintain high standards of safety, cleanliness, and efficiency across all services
• Team Management:
  • Recruit, train, and supervise FBO staff including line service, customer service, and maintenance personnel
  • Foster a positive, performance-driven culture focused on teamwork and accountability
  • Conduct regular performance reviews and staff development initiatives
• Customer Experience:
  • Ensure a premium experience for pilots, passengers, and crew
  • Resolve customer issues promptly and professionally
  • Build relationships with key clients, charter operators, and aviation partners
• Financial Oversight:
  • Develop and manage budgets, forecasts, and financial reports
  • Monitor revenue streams and control operational costs
  • Identify opportunities for growth and service expansion
• Business Development:
  • Promote Aero Centers’ services to local and national aviation communities
  • Collaborate with marketing and sales teams to attract new business
  • Represent Aero Centers at industry events and community functions

Qualifications

• 4 year college degree in Aviation or related study and/or equivalent professional

experience
• Must possess a valid driver's license. And pass background screening and airport screening.
• General knowledge of business management and accounting.
• Proficient with personal computers and Microsoft office products.
• Experience with X1 software a plus
• Strong leadership, communication, organizational and interpersonal skills
• High integrity/excellent critical thinking skills
• Candidate must thrive in an entrepreneurial and dynamic environment with a

demonstrated record of achievement
• Communicate with customers and employees in person, on phone, and through radio

communications

What We Offer

• Competitive salary and performance-based incentives
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Opportunities for advancement within a growing FBO network

Salary based on experience.