Regional Manager/Quality Control - Army TAP in Ft. Knox, Kentucky at CALIBRE Systems Inc

Regional Manager/Quality Control - Army TAP
5516

CALIBRE is an employee-owned mission focused solutions and digital transformation company is seeking a Regional Manager/Quality Control to support our ARMY TAP program.

The Regional Manager/Quality Control lead serves as the installation-level leader for TAP operations and quality assurance. This position manages personnel, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.

· Serve as the contractor’s primary point of contact with the Government at the installation level and manage on-site operations.

· Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.

· Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.

· Manage personnel, materials, schedules, and required monthly reports and administrative documents.

· Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.

· Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.

· Master’s degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor’s degree accepted with relevant experience.

· Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.

· Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.

· Experience working directly with clients and exercising independent judgment.

· U.S. citizenship and successful completion of a National Agency Check/background investigation.

Preferred Qualifications

· Demonstrated experience leading multi-site or regional TAP operations.

· Prior experience supporting Army transition programs, employer outreach, or installation-level operations.

Ft. Knox, Kentucky, United States

Full-Time/Regular