Program Supervisor in Yonkers, New York at Rising Ground, Inc.

About Rising Ground

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

About the Role

The Overnight Shift Supervisor provides on-site operational leadership within the RTC’s scattered site model during overnight hours. This role ensures a safe, stable, and structured environment while maintaining continuous supervision of youth and staff. The Overnight Shift Supervisor serves as the highest-level on-site leader and is responsible for crisis response, safety monitoring, staffing coordination, and overnight regulatory compliance.

Must obtain Therapeutic Crisis Intervention (TCI) Trainer certification within six (6) months of hire; registration required upon hire.

What You’ll Do

1. Operational and Administrative Oversight:

o Serve as the on-site leadership point person during overnight shifts

o Monitor and adjust staffing across sites to maintain required supervision ratios and ensure coverage

o Ensure accurate timekeeping, staff accountability, and overnight shift documentation.

o Maintain and review documentation including incident reports, logbooks, census, and overnight status updates

o Oversee implementation of AWOL/missing person protocols and high-risk procedures

o Notify leadership of critical incidents in accordance with agency and regulatory requirements

o Prepare and communicate clear overnight summaries for day team handoff

o Serve as liaison to emergency services (e.g., police, fire, EMS) as needed

o Oversee transportation coordination when applicable (e.g., medical emergencies, urgent needs)

2. Crisis Leadership & Safety Management:

o Lead overnight crisis response and deploy staff as needed

o Ensure adherence to TCI protocols and confirm appropriate follow-up after incidents

o Review incident documentation for accuracy and completeness prior to shift end

o Support post-crisis stabilization and ensure return to a safe environment

o Conduct routine overnight safety checks, including environmental rounds

o Ensure youth are accounted for at all times and maintain line-of-sight/supervision expectations

3. Direct Youth Care & Program Implementation:

o Provide on-shift supervision and coaching to Childcare Workers and Support Staff.

o Supervise and support Childcare Workers during overnight shifts

o Ensure appropriate supervision of youth, including sleep routines and overnight structure

o Respond to youth needs during the night, including emotional support, de-escalation, and basic care

o Reinforce trauma-informed, strengths-based practices and professional boundaries

o Support onboarding and guidance of overnight staff

o Ensure readiness of the site for the next day (cleanliness, organization, and preparation)

4. Team Leadership & Supervision:

o Promote accountability, communication, and consistency across overnight staff

o Address and escalate staff performance or conduct concerns as needed

o Ensure effective shift-to-shift communication with incoming day staff

o Utilize TCI Trainer certification to provide coaching and facilitate TCI-based training for RTC staff as needed, with a focus on supporting staff on assigned shifts.

o Provide monthly individual and group supervision to assigned staff, including coaching, performance feedback, and documentation in accordance with agency standards.

Your Qualifications

· High School Diploma/GED required

· Minimum 5 years’ experience in residential treatment, special education, or similar setting

· At least 2+ years in a supervisory or leadership role

· Experience working with youth with behavioral, emotional, or developmental needs

· Strong crisis management, decision-making, and leadership skills

· Ability to work independently and manage multiple sites during overnight hours

· Valid driver’s license with a safe driving record required

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time based on program needs.

Supervisory Responsibility

Yes

Work Environment:

This position operates within a 24/7 Residential Treatment Program serving youth ages 12–21 across multiple sites. Staff are assigned a primary location but may be required to support other sites as needed.

Position Type/Expected Hours of Work: This is a full-time, on-site overnight position with typical hours of 11:00pm–7:00am, including weekends and holidays. Staff may be required to remain on shift if coverage is unavailable and must maintain flexibility in scheduling and location to ensure continuity of care.

Additional Requirements:

· Authorized to work in the U.S.

· Ability to work on-site and travel between program locations as needed

· Must be approved as an agency driver upon hire

· Maintain all required certifications and trainings, including TCI and fire safety certifications (e.g., S95, F07)

· Complete required trainings and maintain annual recertifications

· Demonstrate commitment to agency mission, policies, and standards

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all

employees and applicants for employment without unlawful discrimination as to an individual’s

perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender

identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or

veteran status in all employment decisions, including but not limited to recruitment, hiring,

compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.