Senior Technical Account Manager in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager in United States.
This role sits at the intersection of healthcare technology, customer success, and complex data integration, supporting enterprise customers as they navigate interoperability challenges across modern healthcare systems. You will act as a trusted technical advisor, guiding post-sale strategy and ensuring successful integration outcomes across EHR environments and healthcare workflows. The position involves close collaboration with both customers and internal teams to drive adoption, scale implementations, and resolve technical or operational challenges. You will work in a fast-evolving healthcare data ecosystem where standards, systems, and customer needs continuously evolve. The environment is highly collaborative and mission-driven, focused on improving patient care through better data connectivity. This is a high-impact role where technical depth, customer empathy, and strategic thinking come together to shape long-term success.
- Partner with enterprise healthcare customers post-sale to ensure successful integration, adoption, and expansion of interoperability solutions.
- Act as a trusted technical advisor, guiding customers through EHR integrations, data exchange standards, and workflow optimization.
- Collaborate with internal teams to build and execute customer success plans, manage escalations, and ensure smooth delivery outcomes.
- Translate complex healthcare data challenges into scalable technical and operational solutions aligned with customer needs.
- Maintain clear and accurate customer documentation, including technical notes, workflows, and integration details.
- Develop reusable customer-facing materials and enablement resources to support scalable adoption.
- Monitor product updates and industry trends, proactively identifying opportunities to improve customer outcomes.
- Contribute to continuous improvement of internal processes and customer engagement strategies.
- 5+ years of experience in EHR integration, healthcare data exchange, or healthcare technology environments.
- Strong understanding of healthcare workflows and interoperability standards such as HL7v2, XML, X12, and APIs.
- Proven experience in customer-facing technical roles such as Technical Account Management, Customer Success, or Solutions Engineering.
- Ability to work with complex, evolving requirements and translate ambiguity into structured solutions.
- Experience supporting enterprise customers and driving adoption or expansion of technical platforms.
- Strong communication skills with the ability to engage both technical and non-technical stakeholders.
- Familiarity with tools such as Google Workspace, Jira, Confluence, and Salesforce.
- Strong problem-solving skills and a proactive mindset for identifying customer needs and opportunities.
- Competitive compensation aligned with experience
- Health, dental, and vision insurance coverage
- Remote work within the continental United States
- Opportunity to work on mission-driven healthcare technology impacting patient outcomes
- Collaborative and supportive team environment
- Career growth opportunities within a fast-scaling technical organization
- Exposure to cutting-edge healthcare interoperability and data systems
- Standard professional tools and collaboration platforms provided