Community Operations Lead in Goodyear, Arizona at Mark-Taylor Residential

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so is our corporate team! We’re hiring a Community Operations Lead at our Central 100 properties in Goodyear, AZ.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

• 3+ years of operational experience in luxury multifamily, luxury hospitality or luxury retail industries.
• College degree or attending college classes, preferred.
• Strong problem-solving abilities.
• Significant experience with conflict-resolution.
• Excellent verbal and written communication skills.
• Detail-oriented and proactive with the ability to pick up on new concepts quickly.
• Professional appearance and demeanor.
• Financial acumen with high proficiency in Microsoft Office Suite.
• Experience using ResMan is strongly preferred.

In this role, you will

• Serve as the “face” of Mark-Taylor- greeting prospective & current residents and providing them with an exceptional experience every step of the way.
• Travel to various communities in the Central 100 Portfolio, providing assistance as needed.
• Serve as the secondary leader for the overall community.
• Assist in Client relations partnering with Associate Director of Concierge Services
• Train and mentor Central 100 Leasing Consultants by collaborating with Central 100 leadership.
• Demonstrates community and apartment and/or model by actively touring the community and amenities and apply product knowledge to future residents needs by communicating the features and benefits; close the sale.
• Manage various community specific accounting activity, such as daily bank deposits, record collection activity, daily input of rent payments, weekly reports, monthly financials, ensuring apartments are ready for move-in etc.
• Complete weekly reporting for Central 100 communities.
• Ensure that all proper and legal documents are processed for non-payment of rent, non-compliance resident notices etc. and properly served to the resident(s).
• Conduct regular property inspections, propose, and own the resolution plan and execution of property enhancements.
• Assist in lease transactions by preparing leases, gathering applicant’s history, credit approvals, proofreading all lease paperwork, processing move-ins/outs and cancellations, preparing resident lease renewal letters and lease renewal paperwork.
• Answer questions for residents about community, repairs, rent, policies etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist with additional leasing responsibilities as needed.
• Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting Mark-Taylor’s high brand standards for curb appeal, attention to detail, resident experience, and overall culture.
• Other duties as assigned.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.