Care Manager in Eugene, Oregon at Caring for Others

POSITION SUMMARY

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners — ensuring every person in our care receives consistent, high-quality support.

WHO WE ARE

• We're a family-owned and family-focused organization elevating the bar for in home care services

• We're cultivating a team of mission-focused, driven experts who embody our vision and culture

• We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve

• We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of world changers.

• Learn more about how we're raising the bar in new ways

ROLE RESPONSIBILITIES

What you'll own and lead as a Care Manager:

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners

• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients

• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance

• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy

• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage

• Provide after-hours support as needed to maintain seamless care continuity

• Maintain Branch compliance efforts, including compliant licensing documentation

• Conduct weekly New Hire Orientation sessions for incoming Caregivers

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred

• Highly organized with strong attention to detail and accurate recordkeeping practices

• Proactive communicator with excellent interpersonal skills and a warm, professional presence

• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment

• Committed to compliance, HIPAA standards, and maintaining accurate documentation

• Strong collaboration skills with a team-first mindset and high-quality customer service approach

• Proficient with technology and healthcare management or scheduling systems

• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.