Global Payroll Operations Supervisor in Brazil at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Global Payroll Operations Supervisor based in Brazil.

This is a leadership role responsible for scaling payroll operations and customer implementations across Brazil.
You will oversee end-to-end payroll execution while maintaining compliance, accuracy, service quality, and operational efficiency.
The position combines people leadership with hands-on expertise in Brazilian payroll systems, regulations, and processes.
You will partner closely with Product, Engineering, Operations, customers, and external stakeholders to support market expansion.
A key focus will be building scalable processes, reducing manual errors, and introducing automation into payroll operations.
You will lead and develop a high-performing team while monitoring KPIs, SLAs, quality, and delivery timelines.
The role offers significant exposure to product development, customer experience, and the evolution of global payroll capabilities.

• Lead end-to-end payroll operations in Brazil, ensuring accurate, compliant, and on-time payroll delivery.

• Drive payroll implementations for new customers, including data migration, parallel runs, configuration, validation, and go-live support.

• Configure, troubleshoot, and validate Brazilian payroll processes using local payroll software such as Senior alongside the native payroll platform.

• Lead and develop a team of payroll operations specialists, including hiring, onboarding, training, performance management, and professional development.

• Establish and monitor team KPIs, SLAs, quality standards, deadlines, and operational performance.

• Develop scalable, repeatable processes and SOPs that reduce manual errors and make operations easier to learn, expand, and measure.

• Manage customer and employee inquiries through operational cases, ensuring timely resolution and consistent service standards.

• Support issue resolution involving government agencies and authorities, including eSocial, INSS, Receita Federal, FGTS, and Caixa, as well as external partners and customers.

• Partner with Product and Engineering teams to ensure payroll technology addresses Brazilian statutory and tax requirements, including INSS, FGTS, eSocial, 13th salary, férias, and rescisão.

• Contribute to new product and customer launches by translating operational requirements into implementation plans, resources, and processes.

• Identify opportunities for automation and operational improvements to increase efficiency and scalability.

• Monitor operational progress and communicate risks, requirements, and performance insights to relevant stakeholders.

• 7+ years of professional experience in Brazilian payroll processing or payroll operations.

• 3+ years of experience managing payroll operations professionals, including experience leading teams of 6 or more people.

• Strong knowledge of end-to-end Brazilian payroll procedures and legislation, including INSS, FGTS, eSocial, IRRF, 13th salary, férias, and rescisão/termination calculations.

• Hands-on experience with Brazilian payroll software such as Senior, including configuration, troubleshooting, and payroll-output validation.

• Proven experience leading customer payroll implementations in Brazil, including data migration, parallel payroll runs, and go-live activities.

• Experience with both in-house payroll processing and payroll operations delivered through partners or BPO providers.

• Strong planning, organization, and prioritization skills, with the ability to balance recurring operations and ad hoc projects.

• Experience using Google Workspace or Microsoft Office, particularly Sheets/Excel and Docs, for analysis, reporting, and operational organization.

• Familiarity with Salesforce queues, Jira, and Confluence is a plus.

• Experience working with payroll-related systems, platforms, and software.

• Strong problem-solving and analytical capabilities, with a focus on operational accuracy and continuous improvement.

• Fluency in Portuguese and strong English communication skills, both written and verbal.

• Strong people leadership, stakeholder management, and cross-functional collaboration skills.

• Competitive annual compensation of BRL 174,000–290,000, with the final offer varying according to factors such as professional background, experience, and location.

• Additional benefits package.

• Remote work opportunity.

• Leadership experience within a global payroll operations environment.

• Opportunity to work cross-functionally with Product, Engineering, Operations, and customer-facing teams.

• Opportunity to contribute to payroll technology, automation, process design, and international market expansion.

• Commitment to an inclusive workplace and reasonable accommodations for candidates with disabilities.