Office Manager in Arlington, Texas at Cogent Analytics

A longestablished commercial and industrial contractor is seeking an experienced Office Manager to lead administrative operations, customer service workflow, dispatch coordination, billing, and compliance. This is a newly created, onsite role reporting directly to ownership and designed for a highly organized professional who thrives in a fastpaced service environment.

Bookkeeping and payroll are managed externally, allowing this position to focus on customer communication, scheduling, invoicing, receivables, and daytoday office management.

Owner

Trade leads (HVAC, Electrical) and field technicians

Monday–Friday, standard business hours No nights, weekends, or oncall rotation

Arlington, Texas

• Serve as the primary point of contact for incoming customer calls

• Log, schedule, and dispatch service and warranty calls in coordination with trade leads

• Follow up with customers after job completion and after quotes are issued

• Oversee and coordinate with the afterhours answering service

• Prepare and issue invoices within 48 hours of job completion

• Manage accounts receivable and conduct followup on pastdue balances

• Prepare progress billing for commercial projects

• Provide job cost details and material documentation to the external accounting firm

• Maintain job records, filing systems, and digital document management

• Coordinate vendor communication, ordering, and deliveries

• Oversee daily office operations and workflow

• Maintain a compliance calendar for trade licenses, continuing education, and certifications

• Manage insurance renewals and issue certificates of insurance

• Track permits from application through final inspection

• Complete contractor prequalification packages and assemble bid submissions

• Coordinate vehicle maintenance, registrations, and fuel card assignments

• Maintain tool and equipment inventory records

• Support hiring coordination, onboarding, and apprentice hour tracking

• 3+ years of office management or administrative experience in construction, trades, or field service

• Proficiency with QuickBooks Online, including invoicing and accounts receivable

• Experience managing receivables and customer collections

• Strong organizational skills with the ability to manage recurring deadlines independently

• Professional phone presence and customer service skills

• Experience with electrical, HVAC, plumbing, or mechanical contractors

• Familiarity with Texas licensing requirements (TDLR), EPA 608 tracking, or certificates of insurance

• Dispatch or crew scheduling experience

• Experience preparing bid packages or contractor prequalification submissions