Technical Account Manager in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in United States.

This newly created role serves as the primary post-sales liaison and trusted advisor for assigned customer accounts.
You will own customer relationships from contract signing through implementation, renewal, and ongoing success.
The position combines technical delivery, customer success, resource coordination, financial oversight, and commercial growth.
You will work closely with Agile Leads, Sales, technical teams, and other cross-functional partners to deliver successful customer outcomes.
You will oversee onboarding, deployment planning, project milestones, customer expectations, and escalated issues.
The role also provides opportunities to identify expansion opportunities and strengthen long-term customer retention.
You will operate in a mission-driven healthcare technology environment focused on improving how healthcare data is managed and exchanged.

• Serve as the primary post-sales point of contact and trusted advisor for assigned customers throughout the full customer lifecycle, including implementation, technical delivery, renewals, and expansion opportunities.
• Collaborate with Sales to ensure smooth transitions from contract signing into implementation and ongoing account management.
• Partner with Resource Management to oversee technical resource allocation, utilization, and tracking across customer engagements.
• Manage customer onboarding, feedback, implementation activities, and integration of products and services into existing customer environments.
• Maintain visibility into the sales pipeline and proactively prepare for opportunities approaching contract closure to support seamless delivery transitions.
• Work closely with Agile Leads to coordinate Agile delivery practices, implementation timelines, project expectations, and customer communications.
• Oversee financial aspects of customer engagements, including budgets, forecasts, project financial tracking, and adherence to agreed financial parameters.
• Support the development and negotiation of Statements of Work and other contractual documentation in collaboration with Sales, Legal, and technical stakeholders.
• Identify and drive upsell and expansion opportunities within existing accounts in partnership with Sales.
• Coordinate with technical teams to develop effective deployment plans that align delivery activities with customer objectives and expectations.
• Oversee escalated customer issues requiring problem management, ensuring proactive communication, appropriate escalation, and timely resolution.
• Facilitate regular customer meetings and business reviews, providing transparency around project status, milestones, deliverables, risks, and next steps.
• Proactively address customer concerns and maintain a consistently positive customer experience that supports satisfaction and retention.
• Contribute to the development and maintenance of customer enablement tools, resources, and supporting materials.
• Maintain current knowledge of relevant technology and industry trends while developing a deep understanding of customer business objectives to support long-term customer success.

• 5–7+ years of experience in a technical software delivery environment, such as Technical Account Management, Customer Success, implementation, or a similar role with significant technical delivery responsibility.
• Post-secondary education in a technical discipline, Business Administration, or an equivalent combination of education and professional experience.
• Previous experience managing technical resources, overseeing project finances, and supporting the creation of Statements of Work or similar contractual documents.
• Demonstrated ability to identify and develop upsell or expansion opportunities within existing customer relationships.
• Strong practical knowledge of Agile methodologies, including Scrum and Kanban, particularly within software implementation or technology delivery environments.
• Excellent communication, presentation, and negotiation skills, with the ability to engage effectively with both technical stakeholders and executive-level customers.
• Proven ability to collaborate across Sales, Implementation, Product, Engineering, and other technical and business functions.
• Experience managing multiple customer accounts simultaneously while maintaining strong delivery, satisfaction, and retention outcomes.
• Healthcare technology experience is highly preferred, particularly familiarity with healthcare interoperability and standards such as FHIR and HL7.
• Strong organizational, financial, problem-solving, and relationship-management skills, with the ability to balance customer needs, delivery priorities, and commercial objectives.
• Ability to travel approximately 25% as required for customer and business engagements.

• $110,000–$130,000 annual salary.
• Remote work environment.
• Flexible time-away policy covering PTO, personal days, and sick days.
• Competitive health and medical benefits.
• RRSP/TFSA/401(k) employee contribution options, depending on eligibility and location.
• Life and disability coverage.
• Employee Assistance Program.
• FHIR study program and Skillsoft learning resources.
• Employee community and engagement activities.
• Opportunity to join a newly created role with significant scope to shape customer operations and delivery practices.
• Exposure to healthcare technology, interoperability, and mission-driven data solutions.
• Collaborative, inclusive environment focused on respect, belonging, and empowering employees to bring their authentic selves to work.
• Workplace accommodations are available for candidates who require support during interviews or employment.