LEAD FIELD SERVICE TECHNICIAN in Dallas, Texas at Endure Critical Solutions

LEAD INSTALLATION TECHNICIAN

SUMMARY/Primary Function

A Lead Installation Technician leads and supervises installation and service projects involving DC power systems and related equipment. This role is responsible for resolving customer technical issues, supervising onsite personnel and contract labor, coordinating project execution, maintaining safety and quality standards, and ensuring projects are completed according to established scope, schedule, and performance requirements.

Principle Job Duties

Installation & Technical Operations:

Supervise all aspects of assigned installation and service projects.

Oversee DC power installation and service activities.

Perform and oversee field engineering, material coordination, and site layout activities.

Troubleshoot technical issues and support resolution of customer concerns.

Assume responsibility for hot-transition work within working CO/MSC environments.

Develop site-specific Methods of Procedure for assigned work.

Ensure installation and service activities meet applicable customer-specific requirements.

Project Leadership & Supervision:

Supervise third-party contract labor and internal project resources.

Lead job-specific personnel assigned to service and installation projects within the region.

Manage subcontracted projects.

Ensure work is completed within quoted and standard labor hours.

Train and develop subordinate and internal technical resources.

Assess personnel capabilities and support development of technical skills.

Project Coordination & Reporting:

Ensure projects are completed on time and in accordance with established procedures.

Coordinate job scheduling based on material availability.

Accurately and timely complete job schedules, project time reporting, and expense reports.

Develop project synopses and job-specific operation summaries.

Identify and implement appropriate cost-reduction actions.

Support revenue enhancement through effective project execution and customer service.

Safety, Quality & Customer Service:

Ensure adherence to established quality standards.

Maintain safe work practices and minimize the risk of service interruptions.

Maintain strong customer relationships throughout project execution.

Administer applicable company policies and procedures, including EEO, Safety, EPA, and Human Resources requirements for assigned personnel.

Training & Continuous Improvement:

Maintain current technical knowledge of DC power and telecommunications technologies.

Participate in ongoing technical training.

Develop the technical capabilities of internal resources.

Support continuous improvement initiatives designed to achieve industry-leading installation processes, applications, and services.

QUALIFICATIONS

To perform this role successfully, an individual must be able to perform each essential responsibility satisfactorily and demonstrate the leadership, technical expertise, judgment, and customer-service skills required to manage field installation and service projects.

Preferred Education and Experience

Minimum of five years of lead installation and/or service technician experience.

Broad installation and service experience involving field engineering, material coordination, site layout, and troubleshooting.

Experience supervising personnel, contract labor, and/or subcontracted projects.

Experience with safety management within the DC power industry.

Must meet Level 4 Installer requirements as defined in the Telcordia GR-1275 document.

CDL preferred but not required.

Knowledge, Skillset & Abilities

Strong knowledge of DC power installation and service operations.

Ability to supervise internal employees, contract labor, and subcontracted resources.

Strong project-management and job-coordination skills.

Ability to develop site-specific Methods of Procedure.

Strong troubleshooting and technical problem-solving abilities.

Knowledge of field engineering, material coordination, and site layout.

Strong customer-relations and service skills.

Knowledge of safety-management practices within the DC power industry.

Ability to train, develop, and assess technical personnel.

Ability to manage schedules, time reporting, expenses, and project documentation accurately.

Ability to identify cost-reduction and operational-improvement opportunities.

Ability to meet customer-specific project requirements and maintain required technical qualifications.

PHYSICAL DEMANDS

Ability to work primarily at customer locations with regular travel required.

Ability to climb ladders.

Ability to work both indoors and outdoors.

Ability to perform substantial physical lifting of heavy objects as part of the position.