Group Sales Coordinator in Minneapolis, Minnesota at Hennepin Theatre Trust

Reports To: Director of Facilities

FTE: 1.0

Full or Part-Time: Full-Time

Employment Type: Permanent

FLSA: Salaried Exempt

Salary: $55,000 - $65,000

About Hennepin Arts

Hennepin Arts powers a thriving arts community - rooted in Minneapolis, with impact across Minnesota - through unforgettable experiences, preserving history, expanding opportunity, and inspiring connection through the power of performance. We bring people together through powerful performances and educational programs. Our work preserving historic theatres and activating the District honors the past and shapes the future of Minnesota.

At Hennepin Arts, we believe identity should never be a barrier to belonging or success. Every person on our staff, on our stages, in our audiences, and in our communities deserves to feel seen, respected, and valued. Inclusion is core to who we are and how we lead. We affirm that diversity, equity, inclusion, accessibility, and belonging (DEIAB) are daily practices that shape how we work, who we serve, and what we stand for.

Position Summary

The Group Sales Associate plays a pivotal role in driving group ticket sales for the theater, primarily engaging with clients through email and telephone communication. Responsible for providing exceptional customer service, managing group sales orders, and collaborating with the Group Sales Manager to achieve sales targets. With a keen focus on client satisfaction, this role involves assisting clients with seating options, coordinating logistics, and representing the theater at trade shows and events to promote group sales opportunities. Additionally, the Associate supports day-to-day operations, analyzes sales data, and contributes to the development of promotional campaigns.

Key Responsibilities

Group Sales: 70%

• Secure, manage, and process group sales orders and payments
• Collaborate with the Group Sales Manager to develop and implement sales strategies to achieve sales targets
• Utilize Ticketmaster Archtics or similar ticketing software to process group sales orders accurately
• Verifies client orders are processed in a timely and professional manner
• Assists with any group sales seating logistics and communications due to performance changes or cancellations
• Coordinate with other departments, such as Marketing and Operations, to ensure seamless execution of group sales initiatives
• Stay updated on show schedules, pricing, and promotional offers to provide relevant information to clients
• Continuously seeks opportunities to enhance the group sales experience and improve customer satisfaction
• Implement effective sales strategies to maximize sales
• Participate in both short term and long-term strategies with Group Sales Manager
• Make informed recommendations to group sales clients
• Communicate thoroughly with group sales clients and prospects
• Assist in generating reports and analyzing sales data to identify trends and opportunities for improvement
• Works with the Group Sales Manager to coordinate reporting for show settlements
• Assists in day-to-day operations of the Group Sales department
• Provide support for day-to-day operations of the Group Sales department as needed
• Adhere to company policies and procedures regarding ticket sales, refunds, and exchanges
• Understands and effectively communicates information including but not limited to theatre or show policies, mobile ticketing, parking, hotel, and restaurant accommodations

Client/Customer Relations: 25%

• Foster relationships with new and existing group sales clients to maximize sales
• Engage with clients primarily through email and telephone to secure group sales orders
• Be a knowledgeable resource for both show-related and operational questions
• Provide exceptional customer service by addressing client inquiries and concerns promptly and effectively
• Assist clients with selecting appropriate seating options and coordinating group ticketing logistics
• Attend trade shows and events to represent the theater and promote group sales opportunities

Other: 5%

• Performs other duties as assigned

Qualifications

• Bachelor’s Degree or equivalent experience plus one to three years of related experience; or a combination of education and experience
• Proficient in using Ticketmaster Archtics for securing, monitoring, reporting, processing and fulfillment of group tickets required
• Demonstrated relationship-based sales or customer service experience strongly preferred
• Ability to multi-task and juggle multiple projects at once
• Excellent communication and interpersonal skills, and the ability to communicate effectively by phone and email

Physical Requirements

• Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays.
• Ability to lift up to twenty-five (25) pounds
• Ability to sit, walk, and stand for extended periods
• Use computers for extended periods of time
• Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions