Legal Systems & Community Reentry Coordinator in Concord, New Hampshire at Archways

The Legal Systems & Community Reentry Coordinator coordinates recovery, family support, and community reentry services for people involved with the legal system, while providing on-site staff supervision and coordination of direct support delivery at an Archways center under the direction of the Programs & Practice Manager. This role serves as the primary day-to-day resource for staff in relation to direct support work, reinforcing practice standards, mentoring team members, supporting onboarding and development, and ensuring services are delivered in alignment with approved program models, organizational policies and scope, and participant-centered approaches.

The Legal Systems & Community Reentry Coordinator promotes accountability, ethical conduct, consistency, collaborative problem-solving, and strong cross-center communication while appropriately escalating systemic, operational, or high-risk concerns.

The position coordinates legal system involvement and reentry services across Archways locations, supporting continuity before release and during the transition into community life. It also includes on-site supervision and coordination of broader recovery and family support services. Program design, funding compliance, and strategic program development remain under management and leadership oversight.

Key Responsibilities

1. Coordinate Daily Service Delivery: Serve as the on-site supervisor and resource for direct support staff, providing real-time support, mentorship, guidance, and problem-solving while modeling trauma-informed, solution-based, positive participant-centered practice while ensuring staff adhere to general employment processes and policies.
2. Uphold Ethical & Professional Standards: Model strong professional practice, including confidentiality in participant and management matters, professional disposition (no gossip or blame), solution-focused communication, and adherence to organizational and employment policies and approved delivery models.
3. Support Daily Staffing & Coverage: Oversee the Center’s schedule and time utilization to ensure balanced coverage and service delivery by reviewing calendars; providing initial approval of PTO, wellness hours, transportation requests, and same-day schedule adjustments according to established processes, and communicating call-outs to the Operations & Events Coordinator and the Programs & Practice Manager.
4. Address Short- and Long-Term Coverage Needs: Communicate and collaborate with the Operations and Events Coordinator and the management team to resolve weekly and ongoing staffing gaps, including coordinating cross-center support, and remote/Zoom assistance when needed.
5. Drive Daily Communication & Team Alignment: Lead daily huddles and ongoing staff check-ins to reinforce expectations, strengthen communication, and maintain team cohesion. Participate in supervisory coordination meetings and collaborate with colleagues at other locations to ensure consistent practice across centers.
6. Supervise, Mentor & Support Performance: Provide structured mentorship and support performance improvement through direct mentoring, 1:1 Operational Meetings (PEG review, GPRA follow-up, accountability), contributing substantive input to performance reviews without holding final evaluation authority.
7. Oversee CRSW Supervision: Provide CRSW group supervision when qualified, or work toward the qualifications needed to facilitate it. Coordinate supervision agreements in collaboration with the Mentorship and Supervision Manager to ensure compliance with credentialing standards.
8. Support Recruitment, Onboarding & Volunteer Oversight: Assist in staff recruitment and interviewing. Lead day-to-day onboarding and training of new staff and volunteers. Provide day-to-day oversight of interns and volunteers and support ongoing skill development.
9. Manage Caseload Distribution: Assign and monitor participant caseloads in accordance with policy. Ensure basic intake forms are completed accurately, balance assignments across programs to ensure continuity, capacity alignment, and effective service delivery.
10. Make initial Recommendations on Participant Financial Supports: Review and approve or deny internal financial assistance requests (gas cards, SPRT incentives, workforce supports, laundry, etc.). Additionally, assess Trestle Fund eligibility, recommend cases for financial review, and ensure required documentation is secured.
11. Ensure Documentation & Data Compliance: Review daily documentation in Recovery Link and QuickBase to ensure same-day/ 24-hour entry, DAP format adherence, referral logging, survey completion, accuracy, confidentiality, and regulatory compliance. Address deficiencies promptly. Enter needed data for specific initiatives, including tracking for program related deliverables.
12. Strengthen Program Implementation & Participant Safety: Implement and reinforce approved program models, processes and procedures, and organizational standards. Address service challenges through decisive problem-solving and escalate systemic or high-risk concerns appropriately.
13. Legal Systems & Reentry Coordination: Coordinate the implementation of Archways Legal System Involvement Programming. The Coordinator is expected to:
    1. Coordinate approved legal system involvement and reentry services across Archways locations, including pre-release planning, post-release follow-up, and connections to recovery support, family support, housing, employment, and other community resources.
    2. Maintain knowledge of approved program curricula, standards, and service delivery expectations.
    3. Coordinate service schedules, staff assignments, referrals, and communication with correctional and community partners to support continuity before and after release.
    4. Support onboarding, mentoring, and training of staff delivering program services.
    5. Maintain collaborative relationships with Department of Corrections personnel, correctional facilities, probation and parole staff, referral sources, and community partners to support coordinated participant services.
    6. Monitor participation, engagement, documentation, and program-specific outcome requirements.
    7. Identify implementation challenges, resource needs, and opportunities for improvement and communicate recommendations to the Programs & Practice Manager.
    8. Support continuous quality improvement efforts while maintaining alignment with approved program frameworks, organizational standards, and contractual expectations.

Qualifications & Requirements

• Full time experience as a Peer Recovery Support Worker or Family Support Specialist.
• Strong organizational and communication skills.
• Demonstrated leadership and mentoring skills.
• Current Certified Recovery Support Worker (CRSW) credential preferred.
• Previous supervisory experience preferred.
• Previous volunteer experience with the New Hampshire Department of Corrections preferred.
• Must be able to pass the New Hampshire Department of Corrections volunteer background check.