EHR Specialist – Athenahealth in Aurora, Colorado at MedNOW Clinics

MedNOW Clinics is seeking an experienced, organized, and solutions-focused EHR Specialist to serve as the company’s primary point of contact and subject matter expert for Athenahealth.

This position will be part of the MedNOW administrative leadership team and will work closely with providers, clinic leadership, Revenue Cycle, Quality and Compliance, Human Resources, and executive leadership.

You will take ownership of Athenahealth support across the organization, help troubleshoot system and workflow issues, coordinate directly with Athenahealth, train employees, support system access, and identify ways to improve how MedNOW uses its EHR.

This is an individual contributor position and does not have direct reports.

• Serve as MedNOW Clinics’ primary company point of contact for Athenahealth.

• Act as the internal Athenahealth subject matter expert across the organization.

• Participate as a member of the MedNOW administrative leadership team.

• Provide Athena support to providers, Medical Assistants, Front Desk staff, Clinic Managers, billing teams, and administrative departments.

• Troubleshoot Athena system, workflow, and user issues and follow concerns through to resolution.

• Submit, track, and escalate support cases directly with Athenahealth.

• Maintain communication with Athenahealth representatives regarding system issues, updates, and organizational needs.

• Keep leadership and affected departments informed of significant system issues and resolutions.

• Identify recurring Athena issues and recommend long-term solutions.

• Review current EHR workflows and identify opportunities to improve efficiency, consistency, and accuracy.

• Help standardize Athena workflows across MedNOW clinic locations.

• Support workflows related to scheduling, clinical documentation, referrals, orders, patient communication, work queues, billing, and other Athena functions.

• Lead or coordinate approved EHR projects, workflow changes, and system improvements.

• Review Athenahealth updates and communicate changes that may affect MedNOW employees or operations.

• Coordinate testing and implementation of new Athena functionality or workflow changes.

• Develop Athena training materials, guides, and standard operating procedures.

• Provide Athena training and support for new and existing employees.

• Support Athena training as part of employee onboarding.

• Help identify employees or departments that may need additional EHR training.

• Coordinate Athena user access, roles, and permissions.

• Work with Human Resources and department leadership to update access for new hires, transfers, role changes, and terminations.

• Help ensure system access is appropriate based on an employee’s responsibilities.

• Assist departments with Athena reporting and available system functionality.

• Work closely with Revenue Cycle, Quality, Operations, and leadership to identify EHR-related needs.

• Identify EHR concerns that may affect patient care, documentation, billing, compliance, or clinic operations and escalate them appropriately.

• Protect patient and organizational information and follow HIPAA, privacy, and information-security requirements.

• Maintain documentation of important Athena processes, workflows, support issues, and system changes.

• Take ownership of assigned EHR projects and provide leadership with regular updates on progress, risks, and recommendations.

• Perform other EHR and system-support duties as assigned.

• Previous professional experience using Athenahealth in a healthcare environment.

• Strong understanding of electronic health record workflows and healthcare operations.

• Experience troubleshooting EHR or practice-management system issues.

• Experience working directly with providers, clinical staff, administrative teams, or healthcare leadership.

• Ability to take ownership of system issues and follow them through to resolution.

• Strong problem-solving and critical-thinking skills.

• Strong organization, communication, and follow-through.

• Ability to explain system or technical information in a clear and understandable way.

• Ability to work independently and manage multiple priorities.

• Ability to work collaboratively across multiple departments and clinic locations.

• Ability to lead projects and workflow improvements without direct supervisory authority.

• Ability to communicate professionally with providers, department leaders, executive leadership, and external vendors.

• Understanding of HIPAA and healthcare privacy requirements.

• Ability to protect confidential patient, employee, and organizational information.

• Three or more years of Athenahealth experience.

• Previous experience as an Athenahealth super user, EHR Specialist, EHR Analyst, system administrator, trainer, or organizational Athena resource.

• Experience serving as the primary contact with Athenahealth or another EHR vendor.

• Experience submitting, tracking, and escalating vendor support cases.

• Experience with AthenaOne, AthenaClinicals, AthenaCollector, AthenaCommunicator, or other Athenahealth functionality.

• Experience coordinating EHR user access, roles, and permissions.

• Experience developing or improving healthcare workflows.

• Experience creating EHR training materials and training employees.

• Experience leading EHR implementations, optimization projects, or system changes.

• Experience supporting a multi-location healthcare organization.

• Experience working with Revenue Cycle, Quality, Compliance, Operations, or healthcare administration.

• Experience with Athena reporting, work queues, referrals, scheduling, clinical documentation, or billing workflows.

• Serve as MedNOW’s company-wide Athenahealth resource.

• Join and work directly with the MedNOW administrative leadership team.

• Work closely with executive leadership, providers, clinic operations, Revenue Cycle, Quality, HR, and other departments.

• Take ownership of an important system that directly supports patient care and clinic operations.

• Help improve and standardize EHR workflows across multiple clinic locations.

• Lead meaningful system and process-improvement projects.

• Help shape how MedNOW uses Athenahealth as the organization continues to grow.

• Access opportunities for continued learning and professional growth.

Eligible employees may receive medical, dental, and vision coverage; paid time off and sick leave; a 401(k) match; voluntary insurance options; employee discounts; and training and professional-growth opportunities. Eligibility is based on employment status and applicable plan requirements.

MedNOW Clinics is a growing, Colorado accessible, high-quality, and coordinated care to the communities we serve. Through our network of outpatient clinics, we offer comprehensive primary and specialty care services, including family and internal medicine, urgent care, behavioral health, addiction treatment, gynecology, pain management, physical therapy, medical weight management, hormone therapy, diagnostic imaging, and other wellness services. Our approach is centered on treating the whole person and creating an individualized, supportive experience for every patient. We believe excellent patient care starts with a strong team. Our culture is built on compassion, collaboration, accountability, inclusion, and continuous growth. MedNOW provides employees with the resources, training, professional development, and leadership support they need to succeed while making a meaningful difference in the lives of patients throughout Colorado.