Document Management Clerk in Jacksonville, Florida at Catalis Regulatory & Compliance, LLC

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

Join our team and support essential customer communication processes, including scanning, electronic filing, indexing, and data entry. You’ll help maintain smooth operations by processing applications and coordinating special mailings.

What You Will Do

• Open and sort mail by categories including mailed, incoming faxed and e-mailed correspondence
• Scan and index all correspondence (incoming and outgoing)
• QC of letter output and entered applications
• Process incoming correspondence from Lockbox accurately and assign to correct departments
• Process returned mail
• Process application corrections after receipt of application
• Data entry of incoming checks received via mail
• Pull Special Letter Requests (SLR’s)
• Process changes to WebUploaded items when informed
• Other duties as assigned

What You Will Need to Succeed

• Working knowledge of the Pre-paid and Savings plans preferred as well as a general knowledge of Finance and Matriculation functions
• High school diploma or equivalent
• Minimum 1 year clerical experience
• Ability to type 35 wpm
• Basic PC and Microsoft office tools skills (Word, Excel and Outlook)
• Excellent oral communication skills, ten-key by touch
• Excellent problem solving skills
• Good judgement
• Great organizational skills
• Self-motivated
• Excellent Attention to detail and team player skills are required

What we Offer

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Paid Time Off (PTO)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for professional development and career advancement
• The chance to make a significant impact on the delivery of government services and the lives of citizens

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status or other characteristics protected by applicable law.