Second Shift Supervisor in Germantown, Wisconsin at New Day Germantown

POSITION: Second Shift Supervisor

REPORTS TO: Executive Director/House Manager

JOB SUMMARY: The Second Shift Supervisor is responsible for the execution and coordination of the daily administrative tasks needed to support the nursing staff, including participation in regularly scheduled on-call rotation.

DUTIES:

The Second Shift Supervisor will be responsible for the below job duties including but not limited to:

• Represent New Day with professionalism, always embracing New Day’s culture, which includes “treating others as you would like to be treated.”
• Lead huddles in absence of Executive Director/House Manager or Community Nurse
• Resolve resident/case manager/family complaints- informing the appropriate persons as needed
• Conducts tours and assessments as needed.
• Serves as primary contact/coordinator for case managers
• Maintains hospitalization Census report in ALIS for billing department.
• Investigates employee issues as needed.
• Provides assistance with new resident assessments as needed
• Monitors care staff to ensure compliance with company policies.
• Communicates with Executive Director/House Manager, to maintain appropriate staff levels.
• Reviews schedule to minimize overtime.
• Relieves the Care Concierge for their lunch break as needed
• Coordinates new residents’ requests such as podiatry, dental or eye care, sending relevant information to medical offices and to Healthdrive, creating schedules for dental/eye exams.
• Works with team to ensure non-compliant employees (CEU and CBRF classes) are removed from the schedule until compliant
• Schedule transportation needs
• Create appointment envelopes.
• Complete Doctor requests pre-visit paperwork for residents
• Create weekly schedule of resident appointments so that caregivers can assist residents to be ready on time and inform the staff of which residents are not on campus.
• Communicates outside facility Doctor visits with family and coworkers.
• Schedule doctor appoints and/or follow up appointments for residents, coordinates escorts as needed
• Coordinate physician ordered therapy
• Communicates new arrival times with nursing
• Provides visiting doctors with resident information for visits including resident weight, vitals, or other information as requested by physician
• Ensure shift to shift communication and processes have occurred IE narcotic count rounds and shift notes etc.
• Assist residents and activities of daily living and update on-call person of any change of condition or staff and watch concern for policy. Be able to initiate emergency procedures and 911 calls if resident is in distress and direct floor staff on how to complete necessary documentation.
• Maintains ALIS care records including shower sheets, incident reports, DNR bracelets and other relevant data as requested by the Community Nurse.
• Ensures appropriate ALIS documentation and shift task completion occurs in accordance with policy and procedure.
• Handles all coordination of ISP schedule with nursing team, family members, case managers, hospice and other relevant parties including dates and times, therapy needs or hospice as needed
• Assists nursing with resident cares
• Ensures that ISP is accessible and accurate, monitors compliance of staff in electronic record running routine reports/dashboards.
• Assist with interviewing, orientation, and onboarding of new staff.
• Attend interdisciplinary meetings with ED/House Manager and community nurse with outside agencies.
• Be able for occasional hours other facility locations.
• Adhere to and carry out all policies and procedures.
• Establish and maintain constructive working relationships.
• Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
• All other duties as assigned by supervisor.
• Promote New Day Assisted Living in a positive way.

In addition to my duties as outlined above, this position must uphold New Day’s values in day-to-day activities:

• Tell the Truth
• Work Hard
• Follow the Rules
• Love Others
• Have Fun

QUALIFICATIONS: Must complete probationary period successfully. Needs effective supervisory skills. Must be able to communicate and work with all levels of the company’s Employees effectively. Ability to work flexible hours and days to meet the requirements of the job. Ability and willingness to perform all position responsibilities adequately and apply basic management principles. College degree and experience is preferred. Must have a history of actively demonstrating New Day’s culture and exhibiting extraordinary care toward New Day’s residents.

PHYSICAL REQUIREMENTS:

• Must have the ability to regularly sit, occasionally required to kneel, crouch, and stand.
• Must be able to travel to the office and work frequently on a computer.
• Ability to lift up to 50 pounds, 30 pounds regularly.
• Is free of non-treated communicable diseases.
• Must be able to read, write, and communicate effectively.