Pool Server in Franklin, Tennessee at SOUTHALL FARM & INN

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

At Southall, we are looking for Pool Servers to help us as we continue our journey to inspire culinary consciousness – showcasing fresh, seasonal fare that highlights the path from seed to plate. Our dining experiences take place just steps from where our ingredients are grown and raised. These team members will be responsible for guiding guests through the menu, anticipating their needs and delivering the highest level of personalized service and attention to our guests enjoying our pool amenity.

Seasonal Position - April-October but is subject to change

Responsibilities

• Provide timely and attentive experience to our guests by being knowledgeable about pool and cocktail menu offerings.
• Greet and seat guests to their designated pool chairs or day beds, ensuring a welcoming and comfortable experience.
• Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food and beverage timings.
• Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Read each table and lounge chair to assess guests needs, ie. Clean Towels, Suntan Lotion, Ice water etc. creating a customized experience for a variety of local guests, international travelers, and inn guests alike.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables and chairs.
• Assists with responsibilities and duties in the absence of or due to heavy volume in other areas of Food & Beverage when needed.

• Must be detail-oriented and have ability to multi-task
• Must have enthusiasm and possess excellent customer service skills
• The ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
• Must be a team player
• Preferred experience in a luxury resort, exclusive club or high-end spa setting
• High School diploma or equivalent
• TABC Certification

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.