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Marketing and Customer Service Coordinator in Ontario, California at First Industrial

NewSalary: $68000 - $73000
First Industrial
Ontario, California, 91710, United States
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Job Description

General Summary

Provides administrative support and customer service for regional property operations while assisting with leasing and marketing activities. Serves as a primary point of contact for tenants and supports the leasing team with marketing materials, property listings, and general leasing-related tasks. Promptly and professionally responds to customer concerns. This role is designed as an entry-level position with opportunities to develop knowledge of leasing, marketing and operational functions.


Essential Job Functions

Marketing and Leasing Support

  • Assist the leasing team with day-to-day activities and general support
  • Visit properties to open vacancies and assist with tours as needed
  • Assist with responding to requests for proposals and preparing letters of intent
  • Draft tenant confidentiality agreements on FR’s form
  • Maintain all leasing related documentation and reports for staff meetings including deal tracking spreadsheet
  • Work with the marketing team to create and update flyers, brochures, and other materials for available spaces
  • Maintain and track broker listing agreements, including monitoring expiration dates and supporting renewals
  • Pull basic tenant credit information (e.g., D&B reports) to support lease approval and financial review processes
  • Prepare lease approval forms as directed
  • Prepare commission agreements and assist with the timely payment of commissions to tenant brokers
  • Help keep property listings (website, CoStar, LoopNet, etc.) accurate and up to date
  • Provide general support with leasing documents, reports, and tenant communications as needed
  • Maintain checklists, organized files, and records related to leasing activities
  • Ensure vacancies are ready for touring

    • Customer Service & Property Support

  • Serve as a primary point of contact for tenants, providing prompt and professional assistance
  • Build and maintain positive tenant relationships to support satisfaction and retention
  • Receive and respond to tenant service requests and coordinate with vendors or maintenance teams for resolution
  • Track and follow up on work orders to ensure timely completion
  • Maintain tenant records and compliance tracking
  • Obtain tenants’ acknowledgement of financial responsibility before executing any work order for services that are tenants’ responsibilities
  • Assist with property operations, including maintenance scheduling and general administrative support
  • Process accounts payable. Code invoices appropriately, route to appropriate manager(s) for approval, and forward to corporate accounts payable department for payment
  • Manage utility transfers and vendor communication
  • Maintain organized files, records, and databases
  • Support internal teams (Property Management, Leasing, and Maintenance) with day-to-day operations
  • Track and manage property life safety system inspections
  • Manage and maintain property data to support ESG initiatives

    • Other Duties

  • Other tasks and duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



    • Knowledge, Skills, and Abilities

  • Associate or bachelor’s degree preferred
  • Minimum of 2 years of customer service experience in an office environment
  • Strong interpersonal and telephone communication skills
  • Strong written and verbal communication skills with attention to detail
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook)
  • Ability to collaborate with internal teams across corporate and regional offices
  • Ability to interact professionally with external contacts including tenants, vendors, and brokers
  • Strong organizational skills and ability to manage multiple tasks
  • Willingness to learn and take on new responsibilities

    • Physical Requirements

  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Work requires occasionally stooping and bending when verifying completion of repairs or maintenance.
  • Work requires sitting for extended periods of time when using computer system.
  • Work is performed in a normal office environment where there are relatively few physical discomforts due to dust, dirt, noise, and the like.
  • Work requires frequently driving to properties in assigned region.



    • Equal Employment Opportunity

    First Industrial Realty Trust, Inc. is an Equal Opportunity Employer Committed to Diversity, M/F/D/V.

    Job Location

    Ontario, California, 91710, United States

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