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What is the role of a Client Care Coordinator at NUVISTA Mental Health?

The Client Care Coordinator position at NUVISTA Mental Health is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Client Care Coordinator job located?

New Minas, Nova Scotia, B4N 3R6, Canada

What type of employment is offered for this Client Care Coordinator role?

Full-time or part-time position

What is the expected salary for this Client Care Coordinator job?

Compensation will be discussed during the hiring process.

Client Care Coordinator job near me in New Minas, Nova Scotia at NUVISTA Mental Health

Client Care Coordinator

True North Psychological Services & NuVista Mental Health

Full Time – In Office

Reports to: Clinic Operations Manager

About NuVista

NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.

The Opportunity

The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic.

This role is responsible for:

Client Service & Front Desk Operations
Scheduling, Coordination & Clinic Flow
Billing, Administration & Records Management
Operations, Compliance & Office Management

Key Responsibilities

Client Service & Front Desk Operations

Deliver excellent client service in person and virtually
Manage reception (greeting, check-ins/outs, welcoming environment)
Handle phone calls and emails professionally and promptly
Support client intake and program booking processes

Provide real-time troubleshooting and client/clinician support

Scheduling, Coordination & Clinic Flow

Schedule appointments and coordinate clinician calendars
Monitor client arrivals and support clinic flow
Liaise with clinicians to ensure smooth daily operations
Adapt to changing clinic needs and priorities

Billing, Administration & Records Management

Process billing (federal/private insurance) and collect payments
Verify coverage, manage approvals, and follow up on billing issues
Perform accurate data entry and maintain digital records
Handle documentation, forms, scanning, and correspondence

Operations, Compliance & Office Management

Follow SOPs and uphold confidentiality and professional standards
Maintain a clean, organized clinic environment

Manage mail, deliveries, and office/medical supplies
Support general administrative tasks and ongoing training
Contribute to overall clinic operations and continuous improvement

Qualifications

Medical administration certification or equivalent experience preferred
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools
Proven customer service experience
Ability to build rapport while handling sensitive situations with professionalism and tact
Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset
Familiarity with Jane EMR an asset
Excellent written and verbal communication
Maintain strict confidentiality and accurate records
Strong time management, prioritization, and multitasking abilities
Detail-oriented with a strong work ethic and problem-solving mindset
Quick learner with a positive, proactive attitude
Works effectively both independently and within a team

Core Competencies

Communication: Communicates clearly and effectively; strong presentation and active listening skills.
Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.
Dependability: Reliable, accountable, and consistently meets deadlines and commitments.
Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
Interpersonal Skills: Builds strong relationships and works collaboratively with others.
Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.

Client Care Coordinator in New Minas, Nova Scotia at NUVISTA Mental Health

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