Operations Fraud Analyst - Team Lead in Camp Hill, Pennsylvania at Burke & Herbert Bank & Trust

Burke & Herbert Bank & Trust

Other Duties

Complies with all policies and procedures applicable to the Bank’s BSA/AML program.Scans, images, and indexes documents as requested or needed.Stays informed of relevant compliance requirements, fraud trends, payment-network rules, and operational changes.Performs other duties as assigned.

Skills/Abilities

Advanced analytical and investigative skills with the ability to evaluate complex activity, connect related indicators, and make timely risk-based decisions.Working knowledge of ACH, wire transfers, Zelle, online banking, and check processing, including relevant operating and network requirements.Ability to serve as a technical lead and influence consistent outcomes through expertise, judgment, coaching, and collaboration rather than direct authority.Strong quality-review, documentation, organizational, and case-management skills.Ability to manage competing priorities, coordinate workflow, and escalate issues based on risk, customer impact, financial exposure, and required response time.Strong written and verbal communication skills, including the ability to explain decisions and requirements to internal stakeholders.Ability to identify process and control gaps and develop practical recommendations.Proficiency with core banking and fraud-monitoring systems, including SilverLake, and Microsoft Office applications.

Education and Experience

High school diploma or equivalent required. Associate’s or bachelor’s degree in business, finance, criminal justice, or a related field preferred.Minimum four years of banking, fraud, deposit operations, payments, or related investigative experience required, including at least two years of direct fraud investigation, fraud operations, or transaction-monitoring experience.Demonstrated experience independently resolving complex fraud cases, applying risk-based judgment, and documenting defensible decisions required.Prior experience providing peer training, quality review, workflow coordination, procedure development, or subject matter expertise preferred.Experience with ACH, wire, check, Zelle, online-banking, or deposit-account fraud strongly preferred. Relevant fraud, payments, or financial-crime certification is a plus.

Supervisory Responsibility

This position does not have supervisory responsibilities. The Team Lead provides functional guidance, workflow coordination, peer coaching, and quality support but does not hire, discipline, complete performance evaluations, approve time, or otherwise exercise formal management authority.

Work Environment

This job operates in an office setting. The opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Job duties are conducted by telephone, in face-to-face meetings, and on the computer.

Physical Demands

This position requires manual dexterity and the ability to lift files and open cabinets. Bending, stooping, or standing may be required.

Travel

Limited local travel may be required for this position.

For Applicants located in Preston, Maryland (MD): The anticipated salary range for this position is $22.00 - $30.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Maryland represent the good-faith compensation the Company expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.