Recovery Specialist in Glendale, California at Premier Auto Credit

Recovery Specialist

About the Role:

Premier Auto Credit is seeking an experienced Recovery Specialist with a proven background in the automotive finance industry. This position requires prior automotive experience.

Candidates should have hands-on experience in automotive collections, auto finance, recovery, repossession, skip tracing, or a related automotive lending environment.

The Recovery Specialist manages delinquent and defaulted automotive accounts from initial collection efforts through resolution or vehicle recovery.

This position requires the ability to independently manage assigned accounts, communicate effectively with customers, negotiate payment solutions, conduct skip tracing, coordinate voluntary surrenders and repossessions, and work with recovery vendors while maintaining compliance with applicable laws, regulations, and company policies.

The ideal candidate will have a strong understanding of automotive collections and recovery operations, be comfortable managing a high-volume portfolio, and make sound decisions with limited supervision.

***Candidates without prior automotive industry experience will not be considered for this position***

Responsibilities:

• Investigate and locate overdue or in-default vehicles using various databases, skip tracing tools, and fieldwork.
• Coordinate and execute the recovery of vehicles in compliance with all applicable laws and company policies.
• Communicate effectively with customers to negotiate payment arrangements or voluntary returns when appropriate.
• Collaborate with law enforcement, repossession agents, and legal counsel to facilitate recovery processes.
• Maintain accurate records of recovery activities, status updates, and documentation for audit and reporting purposes.
• Performs other duties as assigned.

Competencies/Skills:

• The Recovery Specialist utilizes investigative and analytical skills daily to locate and recover assets efficiently, often employing skip tracing tools and databases to gather critical information.
• Communication skills are essential for negotiating with customers and coordinating with external partners such as repossession agents and law enforcement.
• Organizational skills enable the specialist to manage multiple cases simultaneously while maintaining detailed and accurate records.
• Knowledge of legal and regulatory frameworks ensures all recovery activities comply with applicable laws, reducing risk for the company.
• Proficiency with technology, including GPS tracking and recovery management software, enhances the ability to track and recover vehicles promptly.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in asset recovery, collections, or a related field within the automotive industry.
• Strong knowledge of skip tracing techniques and recovery regulations.
• Ability to work independently and manage multiple recovery cases simultaneously.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Criminal Justice, or a related field.
• Certification in repossession or recovery operations.
• Experience working with law enforcement or legal entities in asset recovery.
• Familiarity with GPS tracking technology and recovery software platforms.
• Strong negotiation and conflict resolution skills.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.

EEO Disclaimer

Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.