District Manager in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a District Manager in Canada.

This leadership role sits at the intersection of field team management, client partnership, and healthcare program execution. You will oversee a distributed team supporting patient-focused services, ensuring consistent delivery, operational excellence, and strong stakeholder alignment across complex healthcare environments. The role combines strategic oversight with hands-on field leadership, requiring frequent engagement with teams and clients to maintain high-quality service standards. You will play a central role in shaping performance, optimizing workflows, and ensuring programs meet clinical, operational, and regulatory expectations. Working closely with internal and external partners, you will help drive continuous improvement and enhance patient support experiences. This is a highly collaborative and impact-driven position suited to a leader who thrives in dynamic, client-facing healthcare service environments.

In this role, you will lead field-based teams and ensure the successful delivery of patient support programs while maintaining strong alignment with client expectations and operational standards. You will be responsible for performance management, coaching, resource planning, and strategic collaboration across multiple stakeholders.

• Lead, coach, and develop field case manager (FCM) teams, ensuring strong performance, training, and ongoing professional development.
• Define team objectives, KPIs, and performance metrics while ensuring consistent tracking and improvement of results.
• Oversee hiring, onboarding, and performance evaluation processes to build high-performing teams.
• Provide regular field-based coaching, support, and mentoring to ensure quality execution and program alignment.
• Collaborate with clients and internal stakeholders to review performance, resolve issues, and optimize program delivery.
• Manage resource planning, forecasting, and workload distribution to meet operational demands.
• Ensure compliance with program policies, healthcare standards, and adverse event reporting requirements.
• Support financial oversight by reviewing and approving expenses and operational costs.
• Act as a key escalation point for operational and client-related issues, ensuring timely resolution.
• Drive continuous improvement initiatives to enhance efficiency, service quality, and patient experience.

This position requires strong leadership experience in healthcare, clinical operations, or program management, combined with excellent people management and client engagement skills. You should be comfortable working in fast-paced, regulated environments with multiple priorities and stakeholders.

• 7+ years of experience in healthcare operations, clinical programs, biotechnology services, or related fields.
• Proven experience managing and leading field-based or distributed teams.
• Strong understanding of healthcare systems, pharmaceutical industry operations, or patient support programs (asset).
• Experience in client relationship management and strategic account coordination.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving abilities with attention to operational detail.
• Ability to manage multiple priorities in a dynamic, changing environment.
• Strong communication and interpersonal skills across internal and external stakeholders.
• Fluency in English required; French bilingualism is considered a strong asset.
• Proficiency in Microsoft Office and experience with CRM or reporting systems.
• Valid driver’s license required for field-based responsibilities.

• Comprehensive health coverage including medical, dental, and vision care.
• Flexible benefits supporting physical, emotional, financial, and social wellbeing.
• Paid parental leave, caregiver support, and family-building assistance programs.
• Professional development, training programs, and mentorship opportunities.
• Participation in employee resource groups and volunteer initiatives.
• Inclusive workplace culture focused on equity, diversity, and belonging.
• Opportunities for career growth in a global healthcare organization.
• Additional wellness and mental health support resources.