Strategic Accounts Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Accounts Manager in United States.

This role sits at the intersection of client success, healthcare operations, and strategic account growth, focused on managing high-value client relationships within a complex, data-driven healthcare environment. You will act as a trusted advisor and key liaison between clients and internal teams, ensuring seamless communication, issue resolution, and long-term satisfaction. The position combines analytical rigor with strong relationship management, as you will use data insights to improve performance, identify trends, and support strategic decision-making. Working cross-functionally across operations, product, analytics, and compliance teams, you will help drive process improvements and enhance the overall client experience. This is a highly collaborative role where your work directly impacts client retention, operational excellence, and business growth. It offers the opportunity to contribute to meaningful improvements in healthcare delivery and payment integrity.

• Manage and nurture strategic client relationships, ensuring consistent communication, issue resolution, and escalation management when needed.
• Oversee client support workflows, including tracking, coordinating, and resolving service tickets across internal teams.
• Analyze client data, trends, and performance metrics to generate actionable insights and support strategic recommendations.
• Develop client-facing materials such as reports, presentations, and business updates that clearly communicate value and performance.
• Partner with cross-functional teams including operations, product, analytics, clinical, and compliance to resolve complex client challenges.
• Support client onboarding, implementation, and ongoing process improvement initiatives to enhance service delivery.
• Participate in internal and external business reviews on a monthly and quarterly basis.
• Identify opportunities to improve client experience, operational efficiency, and account growth.
• Ensure alignment across teams to support successful execution of client programs and long-term retention.

Requirements:

• Bachelor’s degree in a relevant field.
• 6+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles.
• Strong background in managing client relationships and cross-functional stakeholder engagement.
• Proven analytical skills with the ability to interpret data, identify trends, and support business decisions.
• Experience working in complex, fast-paced, and evolving environments with shifting priorities.
• Strong communication, organizational, and problem-solving abilities.
• Ability to collaborate effectively across technical, operational, and business teams.
• Experience in healthcare, particularly with health plans or payment integrity, is strongly preferred.
• Familiarity with tools such as Google Suite, Jira, and Confluence is a plus.
• Self-driven, adaptable, and passionate about improving healthcare outcomes and client experience.

Benefits:

• Annual salary ranging from 125,000 to 140,000 USD
• Full remote work opportunity with approximately 10% travel
• Comprehensive medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Flexible time off and company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance benefits
• Opportunity to work in a mission-driven healthcare innovation environment