Manager, HIM Telecommunications Support, Days in Louisville, Kentucky at Norton Healthcare

Location: Louisville, Kentucky
Job Category: Health Info Mgmt
Job ID: 156119
Facility Group: Norton System Services
Job Description

Responsibilities

The role of the Manager, HIM Telecommunications Support is to ensure the EHR Tech Telecom Operators perform and support the healthcare organization and customer service goals. This position is responsible for the daily management of the EHR Tech Telecom Operators as assigned. Support from the EHR Tech Telecom Operators is across all hospitals, and after-hours physician on call processes. Additionally, the Manager, HIM Telecommunications Support is responsible for developing the processes, metrics, and standards needed to insure the EHR Tech Telecom Operators meet or exceed the Norton Healthcare customer service goals. This position ensures that each of the technical standards embraced by Norton Healthcare are both developed and followed, leveraging the latest technology resources and tools currently available. The manager is accountable for high quality customer service.

Key Responsibilities:

• Effectively manage hospital operator teams through metrics, reporting, and performance analysis.
• Manages and maintains quality metrics.
• Utilizes best practices, document processes, sets standards for operational performances. Maintains service performance.
• Monitor performance of team and provide support for supervisors through coaching and mentorship to prepare for career growth.
• Collaborate with internal and external departments, vendors and contractors to continuously improve processes that benefit the team and NHC

Qualifications

Required:

• 3 years of call center experience, with at least 1 year of leadership experience.
• Bachelor degree

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Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
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Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's second largest employer, with more than 20,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norton Healthcare strives to make the Norton Healthcare Careers site accessible to all job seekers. If you're a candidate with a disability, we will make reasonable efforts to accommodate your needs during the application process.

If you have a disability and need to request a reasonable accommodation, email recruitment@nortonhealthcare.org

Equal Employment Opportunity is the law.