Conference Services Manager at Rand Tower – Minneapolis, Minnesota

We are currently seeking a Conference Services Manager ready for that next step to join our team.

The best candidates will possess excellent communication skills, both written and oral, and should present a professional appearance.

Candidates should have the ability to self-motivate, be a strong team player, and be willing to learn. Excellent relationship-building and negotiating skills, exceptional follow-through, strong organizational skills and strong time-management skills are required.

The Conference Services Manager will be required to utilize PC applications, including property management systems, database and Microsoft Office products.

ESSENTIAL FUNCTIONS:

• Actively solicit and book business following hotel standards while attending networking events; detailing for all groups.
• Conduct site visits and secure new business based on property needs.
• Meet any department goals that are established.
• Assist with inquiry calls as needed.
• Review the Captain’s reports/log book for previous day functions; follow up any problems noted and file.
• Enter forecasted group revenues in the sales/catering software system.
• Enter actual group revenues in the sales/catering software system.
• Review banquet checks for the previous day’s functions; ensure accuracy of charges.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
• Adhere to all accounting policies regarding payment.
• Liaise with the Executive Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef.
• Conduct Pre-Cons Meetings
• Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
• Check function room setups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.
• Meet with Chef prior to function time to verify arrangements and to observe the quality of the food presentation.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Assist in supervising the service of functions, ensuring guest satisfaction.
• Monitor, handle and process all billing/payment procedures according to accounting standards.
• Anticipate quests’ needs, respond promptly and acknowledge all guests. Monitor and handle guest’s complaints.
• Contact clients after scheduled functions to ensure guest satisfaction.
• Foster and promote a cooperative working climate and maximize productivity.
• Observe accepted standard of office etiquette, teamwork and professional working relationships.
• Other Duties as assigned.

REQUIREMENTS:

• Ability to prioritize and organize work assignments.
• Ability to be a clear thinker, analyze and creatively resolve problems by exercising good judgment.
• Ability to focus on detail and to understand meeting room set-ups.
• Ability to suggestively sell menu items, beverages, facilities and services of the hotel.
• Ability to input and access information into computer.
• Ability to ensure security and confidentiality of client information and hotel data.
• Ability to work without supervision and with specific in-house and client deadlines.
• Ability to have a flexible schedule.
• Must be able to lift and carry at least 50lbs.
• Hotel Sales experience prefered.
• CI/TY experience preferred

BENEFITS:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wonderful hotel discounts and much more!

Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.