Banquet Captain - On Call at Appellation Healdsburg – Healdsburg, California

About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Overview of Position:

The Banquet Captain is the key leader during events, ensuring flawless execution and maintaining the highest level of guest satisfaction and team coordination.

Primary Duties and Responsibilities:

• Supervise and direct banquet servers, bartenders, and housemen during events.
• Conduct pre-event briefings to review event details and expectations.
• Serve as the main point of contact between guests, kitchen, and service team.
• Ensure proper setup and breakdown of event spaces.
• Maintain cleanliness and safety standards during events.
• Resolve any guest concerns or service issues immediately.
• Ensure adherence to BEOs and service standards.
• Provide feedback to management on event execution and team performance.

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Sit and stand for extended periods of time, walk up and down stairs
• Enter data into a computer terminal, operate standard office equipment, and use telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak so that others may understand at normal levels and on the telephone
• Constant: sitting, standing and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, climbing stairs
• Occasional: twisting of neck

Skills & Qualifications:

• Minimum 2 years of experience in banquet service or supervisory roles in luxury hospitality.
• Strong leadership and interpersonal skills.
• Ability to multitask and manage large groups.
• Professional appearance and demeanor.
• Flexible schedule availability.

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Why Hospitality Professionals Choose Appellation:

· Weekly Pay - Get paid every week for better cash flow and financial flexibility

· Vacation and Sick Time Off - Recharge when you need it to rest and reconnect

· Comprehensive Insurance Coverage - Health, dental, and vision insurance plans available

· 401(k) Matching - Build your future with company-matched retirement contributions

· Holiday Pay - Get compensated for those important family moments and celebrations

· Your Birthday = Paid Holiday - Celebrate your special day with a paid day off

· Complimentary Meals - Savor every shift with delicious complimentary meals

· Employee Discounts – Enjoy discounted stays at Appellation properties and dining outlets

These aren't just benefits - they're our commitment to your career and well-being. People power us! When you thrive, we all thrive!

Appellation Healdsburg is an equal opportunity employer.