Oracle IT Business Analyst at Remote – Remote

System Analysis and Design:

With the guidance and support of a Senior Oracle Business Analyst or Oracle Technical Lead:

• Troubleshoot production issues and provide user support via the telephone and email.
• Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals.
• Maintain a problem/issues log and communicate problem status.
• Work with customers to document specifications / requirements for enhancements and fixes to systems, applications, reports, and interfaces.
• Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning.
• Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining.

Quality Assurance Process:

• Ensure that proper quality assurance standards are applied throughout the software development lifecycle. Manage work requests from initiation through close.
• Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
• Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
• Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
• Help to ensure data integrity and validity of applications and reports.
• Work with Oracle technical support to facilitate the application of patches and the timely resolution of Service Requests.

Education:

• Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes, but is not limited to, the following: attend classes, seminars, and other training forums; attend staff meetings and other informational sessions; read vendor documentation, trade publications, or other sources appropriate to position; interact with peers and other employees to receive and disseminate information.

This position may perform other duties as directed by ITG management.

Job Related Knowledge, Skills and Abilities (Competencies):

• Functional understanding of Oracle applications, including HR, Payroll, Employee Self Service, Manager Self Service, and Workflow.
• Must have knowledge of software development life cycle and production environment support procedures in an Oracle applications environment.
• Knowledge of quality assurance processes in a software development environment
• Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements
• Must have excellent communication, analytical, and organizational skills: both written and verbal.
• Ability to use tact and diplomacy to maintain effective working relationships.
• Ability to work independently and as part of a team while being collaborative in resolving problems.
• Must have demonstrated, excellent customer service skills both on the phone and in person.
• Demonstrate Core Competencies as established for your position (Leading Self, Leading Others, Leading Leaders, Leading Function)

• Experience as a payroll resources business analyst working with the Oracle eBusiness suite in an academic medical center or related organization.
• Experience as a business analyst working with Kronos Timekeeper and Scheduler in an academic medical center or related organization.
• Experience as a business analyst working in an environment governed by a collective bargaining agreement.
• Project Management Professional certification.

Job Related Knowledge, Skills and Abilities:

• Understanding of the capabilities of the Oracle development environment and tools, including ADI, OFA, Discoverer, Apex, JDeveloper and PL/SQL
• Ability to develop detailed user requirements / specifications documentation supporting complex system enhancements.
• Functional understanding of Kronos applications, including Timekeeper and Scheduler.
• Understanding of the capabilities of the Kronos development environment and tools.
• Experience with Labor Distribution