Maternal Health Care Coordinator in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

WCS Maternal Health Care Coordinator is responsible for providing intensive, individualized care coordination to support pregnant and/or postpartum women through their recovery and wellness journey. They work directly with women, families, WCS Maternal Health Peer Specialist, other service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to everyones unique needs.

Essential Duties and Responsibilities

The Maternal Health Care Coordinator provides one-on-one support to pregnant women and new mothers experiencing substance use and other life challenges.

Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.

Utilize a trauma informed approach when coordinating supports and services.

Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.

Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.

Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management.

Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.

Ensure individuals have access to transportation to program-related appointments, including providing 1:1 transportation when needed.

Advocate for timely and appropriate supports while empowering individuals to build on their strengths.

Respond empathetically and professionally to crises and setbacks.

Coordinate comprehensive care by addressing treatment, medical, dental, housing, legal, financial, benefits, clothing, food, social, and other identified needs.

Maintain the Maternal Health Improvement Tracker in collaboration with Assistant Program Director to monitor prenatal and postnatal appointments and service connections for enrolled participants.

Complete satisfaction surveys and document all interactions, collateral contacts, and care-related activities in the electronic medical record within 24-48 hours.

Support a collaborative, strengths-based team culture by networking with community providers, maintaining confidentiality, completing required training, and following WCS policies and procedures.

Required Qualifications

High School Diploma or Equivalency.

1 years experience working with individuals with mental health, substance use, and/or co-occurring needs.

Meet all WCS and contractor requirements for criminal and caregiver background checks, drivers record, and drug screen.

Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

Preferred Qualifications

Bachelors degree in social work or related field

Experience specifically with working with women in prenatal/postnatal care

Bilingual abilities

Knowledge, Skills and Abilities

Strong understanding of mental health, substance use, and/or co-occurring needs, with the ability to communicate clearly and support individuals in crisis.

Skilled in assessment, interviewing, and applying recovery and harm reduction models.

Passion for mental health advocacy and person-centered care.

Strong verbal and written communication skills; able to effectively interact with diverse populations, supervisors, colleagues, and community partners.

Works effectively both independently and as a team member; promotes a respectful and collaborative work environment.

Excellent organization, time management, and multitasking abilities. Able to meet deadlines, manage multiple projects and adapt to changing priorities.

Solution-oriented with strong critical thinking skills.

Proficient in Microsoft 365, email, and internet usage.

Skilled in documentation, electronic health records, and maintaining accurate and timely records.

Demonstrate commitment to the agencys mission and values.

Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.

Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and

funding source requirements.

Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

PHYSICAL DEMANDS:

Position is mobile with time spent in the community, including transporting individuals, home visits, and attending meetings. Driving throughout Milwaukee County. Able to navigate stairs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work is performed in an office and community environment, including peoples homes and various community-based locations. Hours average 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

As a Maternal Health Care Coordinator at WCS, you will provide intensive, individualized support and care coordination to pregnant and postpartum women navigating substance use, mental health challenges, and systemic barriers. Working in Milwaukee and surrounding areas, you will use a trauma-informed approach to build trusting relationships, empower individuals, and help them reclaim their futures through personalized recovery plans.

In this mission-driven role, you will collaborate with clients, multidisciplinary teams, and community service providers to coordinate comprehensive care addressing medical, housing, legal, and basic needs. Your duties include providing one-on-one supportive coaching, arranging transportation, managing referrals, tracking prenatal and postnatal appointments, and documenting all care activities within strict timelines.