Customer Service Representative in Winnipeg, Manitoba at UW Management

UW Management is hiring a Customer Service Representative to support customers seeking information about telecommunications products and services. This role is focused on providing helpful responses, clarifying service information, helping customers find the products and plans that fit their needs, and ensuring customers have a clear understanding of the information available to them.

As an authorized representative of Rogers Communications, our team provides customers with information about Rogers products, services, plans, and promotions, and helps interested customers get signed up. No previous telecommunications or sales experience is required, and paid training is provided from day one.

Key Responsibilities

• Provide clear and accurate information about service features, pricing, and current promotions
• Respond to customer questions about telecommunications products, services, and plans
• Recommend products and plans that match each customer’s needs and budget
• Present offers and promotions clearly and explain the value of each option
• Help customers understand service details, terms, and available information
• Guide interested customers through the sign-up and activation process
• Work toward individual and team sales goals
• Listen carefully to customer concerns and respond professionally
• Clarify information when customers need additional explanation
• Assist with routine customer inquiries and requests
• Ensure customer information and required documentation are recorded accurately
• Follow established procedures when handling customer questions and requests
• Track daily activity and results
• Maintain up-to-date knowledge of products, services, and policy changes
• Communicate with team members when additional assistance is needed
• Maintain a professional and respectful approach during customer interactions
• Participate in training sessions, coaching, and team meetings

Qualifications

• Strong verbal communication skills
• A patient, approachable, and customer-focused attitude
• Motivation to learn sales techniques and work toward goals
• Good listening and comprehension skills
• Ability to explain information clearly and accurately
• Attention to detail when handling customer information
• Reliable attendance and organizational skills
• Willingness to learn new systems, products, and procedures
• Ability to remain professional when addressing customer concerns
• Comfortable working independently and as part of a team

Previous experience in sales, customer service, retail, hospitality, or a similar customer-facing role is an asset, but is not required.

What We Offer

• Full-time schedule
• Paid training from day one
• Ongoing guidance and product education
• Development of sales, communication, and customer support skills
• A collaborative team environment

About UW Management

UW Management works with established brands to provide customers with information and assistance relating to their products and services.

UW Management is an authorized representative of Rogers Communications. This position is with UW Management and is not an employment position with Rogers Communications.