Case Worker - Talent Pool (Central Maryland) in Annapolis, Maryland at Advocate Support Services Inc

Advocate Support Services, Inc.
Full-Time | $22.00–$24.00 per hour + $150 Personal Expense Allowance every pay period (biweekly)
Location: Central Maryland – Anne Arundel, Howard, Prince George’s, Baltimore City & Baltimore County
Community-based field position with remote/hybrid flexibility for documentation and admin time
Hiring now for immediate start

Some of the most meaningful behavioral health work does not happen inside an office.

It happens in a client’s home. In the community. During the everyday moments when someone is learning how to manage symptoms, build confidence, solve problems, reconnect with others, and live more independently.

At Advocate Support Services, Inc., our Case Workers provide community-based Psychiatric Rehabilitation Program (PRP) services to adults living with serious mental illness.

This is a relationship-driven position for someone who can connect with people, work independently in the community, stay organized, and consistently follow through.

If you want meaningful behavioral health work with autonomy, structure, strong supervision, and the opportunity to see the impact of your work firsthand, we want to hear from you.

Founded in 2001, Advocate Support Services, Inc. is a CARF-accredited Maryland behavioral health organization providing community-based psychiatric rehabilitation services to adults.

Our approach is:

• Person-centered
• Strengths-based
• Trauma-informed
• Community-focused
• Outcomes-driven

We believe engagement is the intervention. Our Case Workers build consistent, trusted relationships with clients and help them develop the practical skills and supports necessary to succeed in everyday life.

As a Case Worker, you will manage an assigned caseload of adults receiving PRP services and provide individualized rehabilitation services in homes and community settings.

Your responsibilities will include:

• Meet with clients regularly in their homes and communities to provide skill-building and rehabilitation services
• Help clients develop practical skills related to activities of daily living, coping skills and emotional regulation, medication and health-management routines, budgeting, transportation and community navigation, social skills, appointment follow-through, accessing community resources, and independent living goals
• Develop meaningful, professional relationships that promote engagement and progress
• Maintain consistent contact with assigned clients and proactively address missed or difficult-to-schedule visits
• Plan and organize your weekly schedule to meet client needs and program expectations
• Coordinate with therapists, psychiatrists, healthcare providers, family members, and community partners when appropriate
• Work collaboratively with Rehabilitation Specialists and program leadership
• Support implementation of each client’s Individual Rehabilitation Plan (IRP)
• Complete accurate, individualized, same-day documentation in the electronic health record in accordance with program and regulatory requirements
• Participate in supervision, team meetings, training, and quality-improvement activities

• You build genuine relationships with clients
• You consistently complete scheduled client encounters
• You manage approximately 20 active clients in a full-time caseload
• You organize your schedule effectively and maintain consistent client engagement throughout the month
• You complete documentation accurately and on time
• You communicate proactively when clients disengage or barriers arise
• You work independently without becoming disconnected from the team
• You balance compassion with accountability

You may be a strong fit if you:

• Have experience working with adults with serious mental illness, behavioral health needs, developmental disabilities, substance use disorders, homelessness, case-management needs, or other vulnerable populations
• Enjoy working directly with people in their homes and communities
• Are comfortable spending much of your workday traveling between client locations
• Can build rapport with people from different backgrounds and life circumstances
• Are dependable, organized, and able to manage your own schedule
• Communicate professionally and maintain appropriate professional boundaries
• Are comfortable using technology and electronic health records
• Can write clear, accurate behavioral health documentation
• Respond well to coaching, supervision, and performance expectations

Required

• Valid driver’s license
• Reliable personal transportation
• Ability to travel throughout Central Maryland service areas
• Ability to perform a primarily mobile, community-based position
• Ability to meet applicable employment, background-screening, and program requirements

Preferred

• Previous Psychiatric Rehabilitation Program (PRP) experience
• Experience working with adults with serious mental illness
• Behavioral health, human services, social services, psychology, rehabilitation, or case-management experience
• CPRP certification or interest in professional rehabilitation certification
• Bilingual or multilingual skills

This is not a traditional office-based case-management position. Case Workers spend the majority of their service time working directly with clients in community settings.

• Full-time employment
• Flexible field scheduling based on client needs
• Remote/hybrid flexibility for documentation and administrative time
• In-person attendance required for supervision and staff meetings
• Limited telehealth services when appropriate and consistent with program requirements
• Weekly supervision and ongoing support
• Regular team collaboration

Because clients have different schedules and availability, successful Case Workers organize their workday around client engagement rather than a traditional desk-based 9-to-5 schedule.

• $22.00–$24.00 per hour, based on qualifications and relevant experience (approximately $45,760–$49,920 per year at 40 hours per week)
• $150 Personal Expense Allowance every biweekly pay period (approximately $3,900 per year), paid as taxable additional pay
• Total annual cash compensation: approximately $49,660–$53,820
• Advocate does not provide separate mileage reimbursement; the Personal Expense Allowance is provided in its place
• Full-time, non-exempt position, eligible for overtime in accordance with applicable law and Advocate policy

• Medical insurance available to full-time employees
• Advocate pays 50% of the employee-only medical premium
• Dental and vision coverage available
• 10 paid holidays
• Paid Time Off (PTO)
• Maryland Earned Sick and Safe Leave
• Weekly supervision and ongoing support
• Professional development opportunities
• Technology-enabled work environment

At Advocate, Case Workers are not simply checking boxes or transporting clients from appointment to appointment. The work is about helping someone develop the ability to manage their own life more successfully.

We are continually investing in better systems, technology, training, supervision, and operational support so our Case Workers can spend more of their time doing what matters most: working with clients.

For more than 25 years, Advocate Support Services has served Maryland communities with the belief that people can make meaningful progress when they have consistent relationships, practical support, and someone willing to meet them where they are.

• We review every application and contact qualified applicants within 2 business hours
• Interviews are scheduled within 24–72 hours
• Start dates are available immediately

If you are dependable, compassionate, organized, comfortable working independently in the community, and ready to make a measurable difference in people’s lives, apply today.

Advocate Support Services, Inc. is an equal opportunity employer.