Sales Representative at Launch Warwick – Warwick, Rhode Island

The Sales Representative will work out of the Launch Family Entertainment complex in Warwick, RI. This key team member will be responsible for managing inbound and outbound calls, contacting potential customers, and booking group, private, and corporate events. The ideal candidate is passionate about people, fitness, and fun, and will focus on creating lasting partnerships that deliver results while helping to drive the park's per capita spend and overall headcount.

Responsibilities:

Answer inbound calls and make outbound cold calls to prospective clients Become an expert on Launch's offerings and policies for events Complete confirmation calls for upcoming events and return all voicemails or inquiries Maintain a missed call rate of under 4% Conduct facility tours with all potential leads Set up fundraisers and community partnerships Work daily with the Launch management team to coordinate staffing and execution of events Maintain accurate database and recordkeeping in the park's dashboard Resolve all customer service issues in accordance with company policies Support the implementation of promotional marketing materials and campaigns Assist with social media content creation (minimum 3 posts per week) Identify street team events in the local community Maintain brand awareness throughout the community Support Park Management Team members when needed Ensure facility is properly prepared for tours and events Create awesome memories for guests!

Qualifications:

Previous sales experience preferred Strong organizational and time management skills Proactive, self-motivated, and goal-oriented approach Excellent verbal and written communication skills Experience in guest services and public relations Ability to work independently and as part of a team Enthusiastic and well-organized with a professional work ethic Dependable and committed to providing exceptional customer service Experience with Google Sheets/Excel is beneficial Social media experience is a plus