Operations Manager, Dedicated Services at Thomas Keller Logistics Group – Chagrin Falls, Ohio

Operations Manager

The Operations Manager is responsible for ensuring effective and successful management of labor, productivity, and safety across all dedicated services operations the manager is assigned to. This role also focuses on business analysis, data entry and continuous improvement around key performance indicators. The ideal candidate for this role is a self-leader with an entrepreneurial mindset that has the willingness to grow with the company.

Primary Job Responsibilities and Expectations

Serves as primary contact to dedicated drivers and customersManage up to 50 drivers across multiple operationsConduct analysis of fleet operations and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reportingEquipment service and repair coordinationEnsure that all operations are following best practices and implementing latest service enhancementsNew account onboarding and contingency planningCollaborate with senior management and customer to determine their needs and expectations Conduct customer visits and satisfaction surveys Focus on driver and customer retention Performs other related duties as assigned

Knowledge, Skills, and Abilities

Ability to communicate effectively with supervisor and customer both orally and in writing.Ability to take job orders from supervisor.Ability to get along well with others in organization.Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision.Participate in corrective and preventative actions and continuous improvement projects.Basic data entry and/or word processing skills.Skill in the use of computers, preferably in a PC, Windows-based operating system.Skill in the use of common office machinery.Attention to detail.

Special Requirements

Must be at least 21 years of age or older.Must be willing to work overtime, holidays, and weekends as requested by supervisor.Must be able to be on call outside of office hoursEnvironment

Hybrid of working at home and in the field.