Intensive Case Manager Assistant at Gratiot Integrated Health Network – Alma, Michigan

A Case Manager Assistant, under the general review of the Access/Crisis Supervisor, acts as an assistant to Case Managers providing Intensive Case Management services. This Case Manager Assistant is a member of the multidisciplinary Intensive Case Management team providing intensive, community-based mental health services. Case Manager Assistants, with guidance and oversight of the Access/Crisis Supervisor, are responsible for case coordination, linking, monitoring, and implementation of all aspects of individual consumer plans of service for adults with mental illness, who may have a co-occurring substance use disorder or developmental disability. The Case Manager Assistant works collaboratively with team members to support client recovery, stability, and independence through individualized, strengths-based interventions delivered primarily in community settings.

Essential Functions.

To ensure equal employment opportunities to qualified individuals with a disability, GIHN will make reasonable accommodations for the known disability of an otherwise qualified individual, to allow them to perform the essential functions of a job, unless doing so causes undue hardship on the operation of the Agency.

1. Planning and/or facilitating planning using person-centered principles.

2. Developing an individual plan of service using the person-centered planning process.

3. Linking to, coordinating with, follow-up of, advocacy with, and/or monitoring of Specialty Services and Supports and other community services/supports, as required to meet the needs of the consumer receiving services.

4. Actively participates in Intensive Case Management team huddles.

5. Assistance with access to entitlements and/or legal representation.

6. Overseeing implementation of the individual plan of service, including supporting the consumer’s dreams, goals, and desires for optimizing independence; promoting recovery; and assisting in the development and maintenance of natural supports.

7. Coordination with the Medicaid Health Plan, Medicaid fee-for-service, or other health care providers.

8. May serve as a member of the emergency services crisis team, providing 24-hour crisis intervention for the residents of Gratiot County.

9. Maintains a high level of confidentiality and professionalism at all times.

10. Protects the security, confidentiality, and integrity of all protected health information in a manner that is consistent with HIPAA, MDHHS and GIHN policy and procedure.

11. Assures consumers’ rights are protected and recipient rights procedures are followed throughout GIHN and its provider network.

12. Attends and actively participates in GIHN required training as well as seeks external education opportunities for professional growth and development.

13. Abides by all applicable GIHN policies and procedures.

14. Maintains and completes detailed records in compliance with regulatory and professional standards, GIHN policy and third-party funding source requirements

15. Maintains a safe and clean work environment.

16. Performs work and other duties as assigned by the supervisor

Compensation - $20.45 - $27.23

Competencies.

Must demonstrate sensitivity, knowledge and use of appropriate approaches, skills and techniques which reflect an understanding and awareness of trauma and social, cultural and economic diversity of the target population served. GIHN employees will actively support the goal of person-centered planning and integrated care. Will demonstrate competencies related to the complexities of the human condition and the manner in which physical health, mental health, substance use, and trauma are interrelated. Extensive knowledge of computer software, specifically Microsoft Office Suite. Must demonstrate high level of interpersonal skills to handle sensitive and confidential situations and documentation and the ability to maintain a high level of confidentiality. Must show attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. Must exhibit strong spelling, grammar and both oral and written communication skills.

Supervisory Responsibility.

This position has no supervisory responsibilities.

Work Environment.

This job is based in a professional office environment. Extensive work directly supporting individuals in the community is required. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds.

Position Type/Expected Hours of Work.

This is a full-time, hourly, non-exempt position. Some flexibility in hours is allowed but the employee is expected to be available during the core works hours of Monday through Friday, 8 a.m. to 5 p.m. the majority of the time, and must work 40 hours each week to maintain full-time status, unless an adjusted schedule is pre-approved. Some evening hours and weekends may be required.

Travel.

This job requires considerable travel throughout Gratiot County, and may require additional travel, outside of Gratiot County, for training and/or conferences.

Required Education and Experience.

High School Degree Required. Associates degree preferred Experience as a current or previous recipient of mental health services preferred. Peer Support Certification preferred.

Preferred Education and Experience.

Three to five years of experience.

EEO Statement.

GIHN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information (including family history), political affiliation, military service, or any other characteristic protected by local, Michigan or federal law. Equal opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. GIHN expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above, or any other protected status. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.

Other Duties.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The above functions will also incorporate knowledge about and actively support culturally competent recovery based practices, person-centered planning and a trauma informed culture of safety to aid consumers in the recovery process, as applicable to the work performed.