Team Support Specialist at Empire Hotels – Vancouver, Washington

Position Overview

The Team Support Specialist plays a critical role in supporting daily operations and ensuring smooth communication across the organization. This individual must be highly adaptable, resourceful, and able to shift seamlessly between tasks in a fast-paced environment. Because the role touches multiple areas of the business, no two days will look the same—making flexibility and problem-solving skills essential.

Key Responsibilities

Operational Support:

• Assist the sourcing team by researching and identifying new inventory opportunities.
• Help with data entry, recordkeeping, and tracking team assignments to maintain organization and accountability.
• Support leadership with special projects, presentations, and administrative needs.

Customer & Client Service:

• Provide support to guests, clients, property partners, and vendors with professionalism and care.
• Act as a liaison to address questions, escalate issues when needed, and ensure follow-up and resolution.
• Manage communication channels (phone, email, chat) to ensure timely responses.

Communication & Collaboration:

• Draft and edit correspondence, reports, or summaries as needed.
• Maintain strong internal communication, relaying updates between teams and departments.
• Contribute ideas and creative solutions to improve processes and outcomes.

General Administrative Duties:

• Organize digital and physical files, ensuring information is accessible and up to date.
• Consistently review reservations to verify accuracy.
• Regularly update vendor and contact details within the database.

Desired Skills & Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business administration, hospitality, or a related field preferred.
• Strong communication skills (both written and verbal).
• Proven ability to multi-task and prioritize effectively in a dynamic environment.
• Resourcefulness and the ability to “think outside the box” to drive successful outcomes.
• High level of professionalism, reliability, and attention to detail.
• Basic proficiency in Microsoft Office, Google Workspace, or similar platforms.
• Experience in apartment communities, property management, or hospitality is a plus but not required.
• Previous experience in customer service or administrative support preferred.