Operations Manager at Dental Whale Practice Group – Goodlettsville, Tennessee

As an Operations Manager with Dream Dental, you will have the support you need to grow your career. To excel in this role, you should be self-motivated, highly organized, an excellent communicator, and have the talent to inspire teams! This is full time role in a well-established, very busy and high producing dental practice. A minimum of three years' experience as an operations manager in a dental practice is required. We are committed to promoting from within with excellent compensation and comprehensive benefits.

*MUST HAVE 2+ years of dental office experience*

Benefits

• Health, Vision, and Dental Insurance
• Disability and Life Insurance
• 401(k) plan with match
• Two weeks of paid time off per year
• Up to 7 paid holidays
• Bonus Opportunities

Key Responsibilities

• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
• Increases and stimulates new patient growth by supporting sales, marketing, and promotional programs.
• Interviews and develops office teams capable of providing best-in-class patient care.
• Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
• Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic data.
• Manages and assists designated office team members with appropriate payment and insurance processes.
• Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary, in compliance with all state and federal regulations, including OSHA
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
• Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
• Continually works towards building and sustaining a joined leadership work environment with doctors.