Operations Manager in Goodlettsville, Tennessee at Dental Whale Practice Group

As an Operations Manager with Dream Dental, you will have the support you need to grow your career. To excel in this role, you should be self-motivated, highly organized, an excellent communicator, and have the talent to inspire teams! This is full time role in a well-established, very busy and high producing dental practice. A minimum of three years' experience as an operations manager in a dental practice is required. We are committed to promoting from within with excellent compensation and comprehensive benefits.

*MUST HAVE 2+ years of dental office experience*

Benefits

• Health, Vision, and Dental Insurance
• Disability and Life Insurance
• 401(k) plan with match
• Two weeks of paid time off per year
• Up to 7 paid holidays
• Bonus Opportunities

Key Responsibilities

• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
• Increases and stimulates new patient growth by supporting sales, marketing, and promotional programs.
• Interviews and develops office teams capable of providing best-in-class patient care.
• Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
• Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic data.
• Manages and assists designated office team members with appropriate payment and insurance processes.
• Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary, in compliance with all state and federal regulations, including OSHA
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
• Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
• Continually works towards building and sustaining a joined leadership work environment with doctors.