IDD Collaborative Care Case Manager at PermiaCare – Midland, Texas

Job Number: 482

Location: Midland

Supervises: N

FLSA: Non-exempt

Division: IDD

Salary: $20.65 per hour. Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule;Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The IDD Collaborative Community Care Manager (CCCM) ensuresa collaborative approach to providing individuals with IDD and co-occurringmental health and/or substance use conditions with case management, skillstraining, IDD specialty providers and other providers to ensure accuratediagnosis and supportive treatment planning. This position provides assessmentof needs, development of service plans, facilitating service linkages, andprovision of crisis intervention/prevention supports. The IDD CCCM advocatesfor the individual to ensure their best life as defined by the individual. Thisposition requires the ability to communicate effectively, complete requireddocumentation and the ability to maintain a positive relationship with clients,families and service providers.

This position works independently, under limitedsupervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: ABachelor's degree from an accredited college or university with a major inpsychology, social work, medicine, nursing, rehabilitation, counseling,sociology, human growth and development, physician assistance, gerontology,special education, educational psychology, early childhood education or earlychildhood intervention or a bachelor's degree with at least 30 hours ofcoursework in the previous fields.

Experience Required: At least 1 year experience with individuals with intellectual anddevelopmental disabilities or mental illness preferred.

Registration, Certification, Licensure or otherQualifications Required:

• Mustmaintain a valid Texas Driver's license, auto liability insurance and a drivingrecord acceptable to PermiaCare's insurance requirements.
• Requiredto pass criminal history and background checks as well as pre-employment drugscreen.
• Mustobtain QIDP and QMHP certification within 90 days of hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist asneeded with the referral and admission process to the IDD OutpatientBiopsychosocial Assessment (OBI) program.
• Assistwith development and implementation of processes, procedures and checklists.
• Implementthe Person-Centered Recovery Plan (PCRP) by collaborating with the individualand others identified by the individual which results in the individual'sidentification of personal goals, barriers to achieving the goals, andidentifying services and support to meet goals.
• Providerequired face-to-face and collateral contacts to monitor goals and services toensure individual self-determined needs and preferences are being met monthly.
• Provideskills training for individual, parents/caregivers and other supports asrequired.
• Monitorthe progress, delivery and satisfaction of desired goals monthly.
• Schedule,facilitate planning/linking activities and meetings/staffings as needed toaddress issues and make revisions as indicated by need on the individuals PCRP.
• Ensurethat all processes and care planning respect the person's needs, requests, andpreferences and occurs within prescribed timelines and is directed toward theachievement of the person's desired goals.
• Followdocumentation timelines as established by the Texas Administrative Code (TAC)and supervisor directives.
• Provideassessment, care planning, monitoring, advocacy, and crisis prevention andmanagement for assigned caseload.
• Remain incompliance with applicable local, state, and federal rules and regulations.
• Serve asadvocate for clients by reviewing rights annually and as needed, informingindividuals and LARs of the complaint process and promoting individual choice.
• Provideemergency services as required in the Emergency Provider ContractDecertification and Provider Contract Closure Plans, as needed.
• Provideservices for emergency preparedness, as needed.
• Meet unitperformance measures or targets.
• Maintainassigned caseload.
• Coordinateappropriate services to designated caseload.
• Enteraccurate and appropriate documentation of services within timeframe required.
• Maintainconfidentiality of sensitive records and treatment information, client filesand protected health information in compliance with HIPAA, laws, rules andregulations, and established procedures.
• Maintainregular and reliable physical on-site attendance. Regular attendance,dependability, and promptness are required for the scheduled work day 100% ofthe time, to ensure consistency and completeness of program's processes.
• Complywith the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere tothe Code of Conduct and Standards of Behavior policy requirements.
• Establishand maintain effective work relationships with individuals served and theirfamilies, supervisors, co-workers and visitors by demonstrating cooperative,courteous and respectful behavior at all times.
• Communicateregularly with supervisor.
• Open andprocess mail/email in a timely manner.
• Answerphone, collect phone messages and respond to requests timely and accurately.
• Maintainsafe and clean working environment by complying with procedures, rules andregulations.
• Performall work functions and interactions using a trauma informed approach.
• Displayprofessionalism when representing PermiaCare and the program in the community.
• Maintaincompliance with legal requirements and company policies and procedures.
• Maintainvalid and current driver's license, auto insurance, acceptable driving recordand reliable transportation at all times. Driving may be required for thisposition.
• Completeall training as assigned prior to due date.
• Otherduties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are notdesignated as essential for the purposes of ADA; they are still requiredduties):

• Fill infor other staff as needed.
• Participatein team meeting or staffings.
• Participatein community activities and/or attends community meetings as needed.
• Participatein workgroups and committees as assigned.
• Providetranslation, if applicable.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Knowledgeof IDD policies and statutes.
• Knowledgeof Performance Contract and applicable Texas Administrative Code.
• Self-motivating.
• Abilityto respect needs and preferences of the individual.
• Knowledgeof HIPAA and ability to protect confidentiality.
• Effectivemulti-tasking skills.
• Goodorganizational skills.
• Welcoming,positive behavior.
• Abilityto express self clearly and effectively, orally and in writing
• Effectivetime management skills.
• Exceptionalcustomer service skills, including positive attitude.
• Culturalsensitivity.
• Dependableattendance and punctuality.
• Knowledgeof trauma informed theories, principles and practices.
• Flexibilityand adaptability to different work environments.
• Excellentcomputer skills, including Word, Excel, Outlook, and Electronic Health Records(EHR).
• Readingand comprehending.
• Reasoningand analyzing.
• Abilityto coordinate with various inter-agency personnel.
• Abilityto fulfill PMAB and CPR/First Aid requirements
• Abilityto work independently
• Goodinterpersonal skills, including ability to build rapport with individualsincluding co-workers.
• Abilityto display comfort in interacting with individuals of diverse cultural, ethnicand economic backgrounds and with social service, healthcare, educational andcriminal justice organizations, as needed.
• Abilityto acquire and utilize new skills as the job requires.
• Abilityto work cooperatively and productively with supervisor, individuals,co-workers, and groups of persons at all levels of activity, contributing to aspirit of teamwork.
• Abilityto maintain highly confidential information.
• Abilityto remain calm in stressful situations.
• Abilityto plan and schedule work and implement directives without constantsupervision.
• Modelprofessionalism by appropriate dress, language, ethics and work habits.
• Abilityto drive personal and/or company vehicle. This position may require travel to agency program sites, community andresidential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agencyindividuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• LightLifting, under 15 lbs
• Walking
• Standing
• Sitting
• Climbingstairs
• Operatingoffice equipment
• Operatingmotor vehicle
• Abilityto see
• Identifycolors
• Depthperception needed
• Hearing(with aid)
• Abilityto write
• Abilityto count
• Abilityto read
• Abilityto tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Workingclosely with others
• Workingalone

ADA Statement: Reasonable accommodations may be made to enable individuals withdisabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. Weare proud to be an Equal Opportunity Employer, making decisions without regardto race, color, ethnicity, national origin, sex, sexual orientation, genderidentity, religion, age, disability, veteran status, genetic information, orany other characteristic protected by state or federal law.

This job description is not designed to cover or contain acomprehensive list of duties, activities or responsibilities that are requiredof the employee for this job. Duties,activities and responsibilities may change or new ones may be assigned at anytime with or without notice. This job description does not constitute anemployment contract with PermiaCare. Employment is at-will.

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