Clinical Case Manager at PermiaCare – Odessa, Texas

Job Number: 485

Location: Odessa

Supervises: N

FLSA: Non-Exempt

Division: BAS

Salary: $17.85 per hour. Sign on bonus may be available.

Shift: Mon-Thurs 8am - 5:30pm, Fri 8am - 12pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change.

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The Clinical Case Manager enrolls and facilitates medical care for eligible newly diagnosed HIV individuals in the Basin Assistance Services service area within 72 hours of diagnosis. The position fulfills the case management duties of the Rapid StART clinic with the goal of having available access to care that aligns with education provided to clients addressing importance of medical adherence and retention in care, ultimately leading to a lower community viral load and decrease the amount of new diagnosis.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: High School Diploma or GED.

Experience Required: At least 2 years experience in HIV/STI prevention, counseling, community health, medical or social services.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Phlebotomy certification or verified training or ability to obtain phlebotomy certification within 3 months of hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide intakes, including collecting required eligibility documents.
• Input demographic information.
• Collect blood/urine/other specimen for labs.
• Complete medication assistance program paperwork for uninsured clients.
• Complete required prior authorization or access co-pay cards for insured clients.
• Ensure required authorized referrals are in place for visits of insured clients.
• Facilitate and schedule Rapid StART provider visits.
• Triage patients.
• Chart preparation and documentation.
• Submit prescriptions and refills.
• Order labs.
• Upload and scan documents into various required systems.
• Facilitate referral to providers for ongoing care once Rapid StART visits are complete.
• Draw blood when needed.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Fill in for other BAS as needed.
• Scan files as needed.
• File as needed.
• Answer phones as needed.
• Process billing within the EHR and/or state system.
• Document done accurately and on time within the EHR and/or state system.
• Provide translation, if applicable.
• Participate in team meetings and/or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Advanced knowledge of HIV/AIDs and other STIs.
• Advanced knowledge of sexual health, including safer sexual practices.
• Knowledge of clinic operations.
• Knowledge of universal precautions.
• Knowledge of telemedicine.
• Ability to record details and symptoms of patient medical history and current health.
• Ability to perform limited medical examinations.
• Ability to perform wound care, such as cleaning and bandaging.
• Ability to assist in medical procedures as needed.
• Knowledge of operating and monitoring medical equipment.
• Ability to draw blood, urine samples and other bodily fluids for lab work.
• Knowledge of workings of insurance.
• Knowledge of the Affordable Care Act.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Trauma informed.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements
• Ability to work independently
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Climbing stairs
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Outside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

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