Mortgage Insurance Servicing & Claims Analyst I in Winston-Salem, North Carolina at Anza Mortgage Insurance Company

Anza MI is a fintech startup using technology and analytics to drive growth & innovation within the US mortgage market.

Anza Mortgage Insurance Corporation is empowering homeownership through credit risk protection.

Our Mission

Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.

Technology Forward

We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.

Customer Centric

We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.

Risk Management Excellence

Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.

About the role

Responsible for supporting core servicing and claims administration processes across the mortgage insurance lifecycle, from activation through claim payment. This role focuses on executing standardized tasks with accuracy, timeliness, and strong customer service while building foundational knowledge of MI operations.

What you'll do

• Process routine servicing transactions, including activation support, premium processing, and basic certificate maintenance
• Assist with claims intake and documentation review for completeness
• Respond to standard customer inquiries via phone, email, and portal
• Ensure adherence to established policies, procedures, and service level agreements (SLAs)
• Support the Online Self-Service Portal by assisting users and escalating issues as needed
• Perform data entry, validation, and reconciliation activities across systems and reports
• Assist in generating operational reports and tracking basic metrics
• Identify discrepancies and escalate issues to senior team members
• Participate in training and development activities to build MI knowledge
• Maintain accurate documentation of work performed
• Deliver stellar customer service to our Customers (Internal and External, Vendors and Business Partners
• Service the Anza book of business with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the Anza MI Corporation

Qualifications

• Bachelor’s degree preferred or equivalent experience
• 0–2 years relevant experience
• Strong attention to detail and accuracy

• Basic understanding of customer service principles
• Ability to follow processes and procedures consistently
• Good organizational and time management skills
• Effective written and verbal communication
• Ability to learn quickly in a structured environment

What We Offer

• Competitive compensation and performance-based incentives

• Comprehensive health, dental, and vision coverage.
• 401(k)
• Generous PTO and flexible work arrangements.
• Opportunities for leadership growth in a high-impact, rapidly evolving organization.