IT SYSTEMS ANALYST at Park City Municipal Corporation – Park City, Utah

SALARY RANGE: $37.24 - $45.61

JOB SUMMARY:

The Systems Analyst supports the administration, maintenance, and continuous improvement of enterprise systems and applications to meet organizational and operational needs. This role combines frontline support with system-level ownership, focusing on both resolving issues and enhancing long-term system performance, usability, and reliability.

Working collaboratively with the IT department and business units, the Systems Analyst serves as a technical resource for diagnosing and resolving escalated issues, supporting implementations, and improving system adoption. This position acts as a bridge between end-user support and systems/network teams, while also contributing to the ongoing sustainability and effectiveness of technology solutions.

TYPICAL DUTIES:

• Analyze and troubleshoot technical issues across end-user devices, applications, and enterprise systems; collaborate with internal teams or vendors to resolve root causes and prevent recurrence.
• Monitor system and application performance; identify trends, address root causes, and implement improvements to enhance efficiency, stability, and user experience.
• Act as a functional owner for assigned systems or applications, ensuring ongoing maintenance, performance, updates, and overall system health.
• Serves as a coordination point between front-line support and senior-level Systems Administrators by escalating, tracking, and assisting in the resolution of system-related incidents and service requests.
• Assist with system implementations, upgrades, patching, and configuration changes, including testing and validation to ensure minimal disruption.
• Manage user accounts, access, and permissions across systems, ensuring compliance with security and access control best practices.
• Engage with departments to understand business processes and recommend system or workflow improvements that increase efficiency and effectiveness.
• Participate in projects such as software deployments, system enhancements, and technology rollouts, including user readiness and post-deployment support.
• Develop and maintain system documentation, support procedures, and end-user guidance; provide training and clear communication to improve adoption and service consistency.

MINIMUM QUALIFICATIONS:

• Associate degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience supporting enterprise systems
• 1–3 years of experience in systems support, application support, or IT operations in an enterprise environment
• Experience supporting and troubleshooting enterprise platforms (e.g., Microsoft 365, Azure, AWS)
• Foundational knowledge of system concepts, including Active Directory, identity and access management, and system configuration
• Ability to analyze system issues and apply structured troubleshooting methodologies across integrated environments
• Understanding of cybersecurity principles and best practices, including access control and system hardening
• Strong documentation and communication skills, with the ability to translate technical concepts for end users and stakeholders

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in computer science or another related field
• Strong understanding of computer hardware and operating systems
• Familiarity with cybersecurity frameworks
• Knowledge of wired/wireless networks and troubleshooting methods
• Experience with Jira, Cisco, Meraki, Microsoft, Genetec, ArcGIS, and AWS platforms

WORKING CONDITIONS:

• Work is performed primarily in an office setting
• Lift and/or move more than 50 pounds of IT equipment
• Occasional non-traditional working hours, or days
• On-call rotation including evenings, weekends, and holidays

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required by personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.