VP, Implementation at National Medical Billing Services – Chesterfield, Missouri

Who we are:

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

The VP of Implementation Services oversees a dynamic, distributed team, ensuring the successful implementation of nimble services and solutions. This role emphasizes client satisfaction, repeatable solution delivery, and strategic alignment with company priorities. The VP of Implementation will have deep experience leading complex teams and the executive presence to present to the Executive Leadership Team (ELT). S/he will also have demonstrated experience prioritizing competing requirements from a diverse group of stakeholders.

Responsibilities

• Responsible for leading a team of highly talented Implementation and Program Managers focused on new client implementations, strategic programs, infrastructure development, and claims operations management
• Partner in the development of the strategy and drive the tactical plans to execute new client implementations
• Develop strategic and collaborative relationships with cross-functional business partners in a highly matrixed environment, while delivering high-quality client implementation services
• Utilize a deep understanding of RCM KPIs and business levers to drive process improvements
• Define, manage, and monitor team performance using implementation metrics and KPIs, adjusting strategies and processes as needed to successfully execute the needs of the business
• Continuously refine operational processes to achieve excellence
• Identify emerging issues, derive solutions, and drive key initiatives to challenge and enhance business performance
• Effectively communicate internally and externally the company's mission/vision/values, as well as strategic and tactical implementation processes
• Develop and implement strategies to meet performance guarantees, serving as an advocate for both operations and clients
• Develop, manage, and continuously improve upstream and downstream transition processes from Sales to Implementation to Client Management to ensure smooth handoff and excellent Client experience

Education / Training:

• Bachelor’s Degree
• PMP education/training

Business Experience:

• Minimum of 10 years of strong operational experience
• Minimum of 5 years of project management or related experience
• At least 3 years in a senior management role
• Management in a large and complex environment

Specialized Knowledge / Skills:

• Working knowledge of operations at the intersection of services and software
• Experience leading transformative projects
• Thorough experience identifying and addressing client needs; developing and sustaining deep client relationships
• Demonstrated experience as a team leader, leading teams to generate a vision, establish direction, and motivate members to achieve established goals
• Excellent presentation and verbal and written communication skills, including effective reporting of operations, issues, and performance
• Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships
• Possess personal qualities of integrity, credibility, and commitment to nimble solutions’ vision and values

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results

Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit

Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up and driving appropriate decisions for the organization based on sound risk/reward analysis

Client Centricity. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations

Location

Open to remote or in-office position (St. Louis). Reports to Chief Client Officer. Role requires travel to clients and the company office, approximately <20%