Director of Club Operations - Glen Kernan Club in Jacksonville, Florida at Hampton Golf Inc.

Glen Kernan Club is excited to announce an exceptional career opportunity of Director of Club Operations.

This is a pivotal role for a dynamic, hands-on leader who thrives in a fast-paced, hospitality-driven environment. As a key partner to the General Manager, you will play an integral role in shaping the daily member experience—overseeing club operations while championing a culture of service excellence across the property.

In this role, you will collaborate closely with department leaders to ensure alignment, consistency, and the highest standards of service delivery. You will serve as a central point of coordination—driving operational efficiency, supporting team development, and ensuring a seamless, elevated experience for members and guests at every touchpoint.

The ideal candidate is a passionate hospitality professional with a proven background in private clubs or high-end service environments. You bring strong leadership presence, a collaborative mindset, and a genuine commitment to developing teams and creating exceptional experiences.

If you’re energized by the opportunity to lead, influence, and make a lasting impact within a premier club environment, we invite you to explore this exciting next step in your career.

About The Club

Located in the heart of Jacksonville for more than two decades, Glen Kernan Club is entering a bold new era. With a newly redesigned golf course and a stunning clubhouse and resort-style athletic park now open, the “New” Glen Kernan Club blends timeless tradition with modern innovation—delivering an unparalleled private club experience.

Salary & Benefits

Annual Earning Potential: $80k - $85k dependent on experience, plus bonus potential

Full health care benefits package, including medical, dental, and ancillary insurance,401k, and paid time off.

Our Culture and Values provide Team Members with a rewarding lifestyle and work/life balance.

Job purpose

The Director of Operations reports directly to the General Manager and is responsible for supporting all department heads while overseeing the day-to-day operations of the Club. This role ensures seamless coordination across all departments, with a strong focus on delivering an exceptional clubhouse member and guest experience. The Director of Operations provides hands-on leadership in food and beverage operations while working closely with the General Manager to drive operational excellence, team development, and overall financial performance of the property.

Duties and responsibilities

• Operations & Leadership
• Support all department heads and oversee daily operations across all departments, ensuring consistency, efficiency, and high service standards
• Serve as acting manager in the absence of the General Manager or department heads, providing leadership and operational continuity
• Maintain a strong, visible leadership presence throughout the clubhouse, dining venues, event spaces, and common areas, focusing on delivering an exceptional member and guest experience.
• Provide hands-on leadership and oversight of food and beverage operations, ensuring service standards, quality, and satisfaction are consistently achieved.
• Assist in hiring, training, developing, and supervising department leaders and team members
• Foster a positive and professional environment among members, guests, team members, and the community
• Oversee the Special-Order Beverage Program, including ordering, inventory, and revenue tracking.
• Monitor beverage cost of good (COGS) for all beverage categories and report trends and variances to the Food & Beverage Director.
• Conduct accurate monthly inventories of beer, wine, liquor, and cigars across all locations.
• Maintain established par levels, ordering schedules, and receiving procedures, including weekly ordering of beer, wine, liquor and cigars as directed.
• Perform regular table touches and member engagement to ensure satisfaction and identify service opportunities.
• Provide hands-on support to service staff during peak periods to maintain service flow and elevated hospitality standards.
• Work closely with the General Manager on financial oversight, including budgeting, reporting, and overall property performance.
• Ensure compliance with Hampton Golf policies, procedures, and service standards across all departments.
• Assist in developing and implementing operating procedures, training programs, and service standards.
• Monitor and ensure proper care and maintenance of the Club's physical assets and facilities.
• Participate in and support member engagement through events, programs, and activities.
• Assist with marketing initiatives, promotions, and member communications in coordination with Hampton Golf Marketing.
• Handle member relations, including resolving concerns and maintaining high levels of satisfaction.
• Ensure adherence to safety, emergency, and risk management procedures in accordance with Hampton Golf guidelines.
• Prepare and review operational reports, including weekly and monthly reporting as required.
• Lead and participate in team meetings and support communication across departments.
• Enforce all Club rules, regulations, and policies in a professional and diplomatic manner
• Participate in industry events and professional development opportunities
• Perform additional duties as assigned by management

Qualifications

• Bachelor's degree in hospitality management, Business, or related field preferred; equivalent experience considered.
• 5+ years of progressive leadership experience in private club, resort, hotel, or upscale hospitality operations, preferred.
• Proven experience with financial oversight, including budgeting, forecasting, cost controls, and purchasing.
• Demonstrated ability to drive revenue while maintaining exceptional service and member satisfaction.
• Experience leading, training, and developing multi-department teams in a service-driven environment.
• Working knowledge of labor laws, health and safety regulations, food safety, and alcohol service standards.
• Excellent interpersonal, communication, and service recovery skills.
• Comfortable working a flexible schedule, including evenings, weekends, and holidays.
• POS, reservation, and hospitality management systems experience
• Food safety and CPR/AED certifications (or ability to obtain)

Working conditions

Work is primarily indoors with some outdoor exposure. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and/or being exposed to flying golf balls.

This job description does not imply that the above are the only responsibilities assigned to this position. Team Member holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic mathematical skills, monitor and develop subordinates, visually monitor the operation areas and write and read member communication.

Must have the ability to perform moderate physical work and may be required to lift up to 20 lbs. Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting and grasping.

Please be advised that all work that requires the use of a ladder more than 8 ft. long must be reviewed by Hampton Golf's Club Maintenance person. Following an assessment of the situation, a determination will be made as to whether a maintenance team member or subcontractors will perform the necessary maintenance task. No other staff member is authorized to climb to heights exceeding 8 ft. and/or perform such maintenance. In addition, personnel are prohibited from entering facility attics, walking on the roof of buildings and/or from using scaffolding.

Direct reports

Facilities/Maintenance/Housekeeping staff

F&B Team both Front/Back of House staff