Onsite IT Support Specialist in Pueblo West, Colorado at Miller Pipeline

Do you want to help make a difference in building Americas infrastructure?

Since 1953, Miller Pipelinehas been a leader in building and maintaining Americas infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipelines revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement (Grow Hereat Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
• On-the-job work and safety training
• Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
• Take a look at our field work by watching the Day In The Life video.

We are seeking an experienced IT Support Specialist to deliver responsive, highquality technical support to Miller Pipeline employees. This role serves as a frontline resource, addressing phone, email, and chat requests to resolve basic computer, mobile device, and accessrelated issues quickly and accurately.

This role requires 25% overnight travel to our Denver and Colorado Springs offices.

Main Responsibilities

• Build strong relationships and earn the trust of the operations team.
• Install and configure software applications according to company specifications.
• Administer on-site, IT-supported applications, including O365 licensing, VPN, PDF Viewer/Editors, and related tools.
• Set up workstations and required peripheral devices (printers, scanners, etc.).
• Deploy, manage, and optimize mobile connectivity devices, including phones, MiFi units, and tablets.
• Maintain and safeguard the security and privacy of networks and computer systems.
• Handle escalated on-premises technology issues originating from centralized support.
• Provide user orientation and guidance on new software and equipment.
• Preform troubleshooting on computers and servers to diagnose and resolve issues.
• Coordinate device and accessory shipments, deployments, and returns.
• Troubleshoot IT issues both remotely (phone) and in person.

Required Qualifications

• 1-2 years successful professional administration with various responsibilities.
• Willingness and ability to travel to Denver and Colorado Springs (up to 25% overnight).
• Intermediate-level ability in Microsoft Office software.
• Ability to learn various other software programs or Web portals.
• Possess high attention to detail, a customer service mindset, and analytical thinking.
• High school diploma or equivalent.

Preferred Qualifications

• Associates degree in Information Technology or other related field.
• 2+ years IT administrative experience.
• Advanced Microsoft Excel skills.

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