Salesforce Consultant (Senior Developer/Solutions Architect in Winston-Salem, North Carolina at FEDlogic, LLC

FEDlogic:

FEDlogic is a people-first benefits navigation company dedicated to helping individuals and families navigate the complex landscape of federal and state benefits. As the only vendor in the country providing unbiased education and advocacy on all federal and state benefits, FEDlogic stands out in its mission to ensure no one misses out on the benefits they are entitled to.

We partner with employers to help their employees and families understand and access federal and state programs. Our experts provide confidential, unbiased guidance that lowers healthcare costs, reduces financial stress, and improves well-being. By bridging the gap between government programs and workplace benefits, FEDlogic delivers meaningful impact for employees while helping employers manage risk, reduce costs, and strengthen their benefits offering.

Title: Salesforce Consultant / Contractor

Location: Remote

Type: Contract

The Opportunity

We're seeking an experienced Salesforce Consultant, with extensive experience in hands on development and solutions architecting, to step in as a true extension of our team and lead the implementation and optimization of our Salesforce CRM and Service Cloud environment. This role will begin as a contracted position. If FEDlogic determines there is a need for a permanent position, then this role can be converted to a fully employed position.

The right person brings deep, hands-on implementation experience with B2B2C, telephony-integrated service environments (e.g telehealth, EAP vendors, financial wellness benefit providers, or similar) and will be ready to move quickly from discovery to execution.

Responsibilities

• Audit current Salesforce environment and quickly build a strong working knowledge of existing business processes
• Complete and optimize a CRM and Service Cloud implementation centered on exceptional customer service delivery and an intuitive internal user experience
• Configure and optimize Salesforce Scheduler, omnichannel routing, and AWS telephony integration to support our telephony-based service model
• Build and refine Tableau reporting and dashboards that give our employer clients meaningful visibility into employee engagement and program utilization
• Implement and manage third-party Salesforce applications, including survey tools and external web form solutions
• Configure and deploy Salesforce chatbot functionality in support of client employee self-service
• Collaborate on integration architecture connecting Salesforce to external platforms via native integration, middleware, and/or APIs
• Assist data hygiene efforts to ensure a clean, reliable implementation foundation
• Develop clear, thorough technical documentation throughout every phase of the project
• Develop technical process documentation, identifying necessary changes to existing workflows and planning and developing new ones
• Build end-user training materials and support the internal team onboarding to the platform
• Apply change management best practices to support adoption across our team
• Provide ongoing support for daily users, administrators, and leadership to ensure usability and stability
• Serve as a strategic thought partner by asking the right questions to help our team brainstorm, align on strategies, and make confident decisions before development moves forward.

What We're Looking For

• Demonstrated Salesforce implementation experience in B2B2C, telephony-based service environments is preferred (e.g. telehealth, EAP, benefits navigation, financial wellness, or similar industries strongly preferred)
• Hands-on experience with Service Cloud, Agentforce, Salesforce Scheduler, omnichannel configuration, surveys, reporting, and case management workflows
• Proven experience developing, stabilizing, and troubleshooting Service Cloud Voice/AWS telephony environments
• Proficiency with Tableau for client-facing reporting and utilization dashboards
• Experience configuring Salesforce chatbot and webforms
• Familiarity with third-party Salesforce apps for surveys and external web forms
• Experience integrating Salesforce with AWS telephony systems and external platforms via APIs or middleware
• Strong data migration and data hygiene experience
• Familiarity with HIPAA-adjacent or sensitive data environments and privacy-conscious implementation and compliance practices
• Excellent project management skills with a transparent, organized approach to tracking progress, communicating status, and managing scope
• Exceptional technical documentation skills
• A natural ability to ask the right questions, facilitate alignment, and help teams think through strategy before committing to development
• Strong communication skills across both technical and non-technical stakeholders
• Salesforce certifications a plus; proven delivery track record required
• Experience with building training documentation as well as offering continual training support for our team.

Required Qualifications:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
• 10+ years of work experience in IT, with 5+ years is a senior architecture role, IT leadership or management.
• Data Architecture: Strong experience in data modeling, data warehousing, data lakes, ETL/ELT processes, and data governance frameworks.
• Systems Architecture: Proficiency in designing enterprise-wide systems, cloud architecture, microservices, containerization, and API design.
• Programming/Database: Expert-level knowledge of SQL and programming languages.

Preferred Qualifications:

• Master’s degree (MS or MBA) in Information Systems or Data Science preferred.
• Certifications: TOGAF 9, (Enterprise Architecture), AWS Certified Solutions Architect - Professional, Google Cloud Professional Cloud Architect or CISSP (Security).

What Makes This Role Different

This is a hands-on partnership. You'll work directly with our leadership and operations teams, and your work will directly shape the experience our team delivers to employees and the data our clients rely on. We move quickly, communicate openly, and value people who do the same.