Director of Delivery Governance in Melbourne, Florida at Orion180 Insurance Services LLC

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

Orion180 is seeking a Director of Delivery Governance to build and lead the governance function that ensures delivery quality, vendor accountability, and process standards across the Innovation and Technology organization.

This role owns SDLC standards, vendor performance management, ITGC controls, documentation strategy, and capability development. The Director manages both onshore governance staff and dedicated governance resources, and is accountable for ensuring both strategic delivery partners meet contractual SLAs and quality expectations. This position reports directly to the VP of Innovation & Technology. This is a hands-on leadership role in a fast-moving environment. We value leaders who lead from the front - setting direction while staying close to the details. You’ll build frameworks, coach teams, and contribute directly alongside the people you lead.

WHAT YOU’LL DO:

• Vendor Governance: Establish and manage the vendor governance framework for both strategic delivery partners. Define SLAs, publish scorecards, conduct monthly operational reviews, and manage escalations. Ensure contractual obligations are met.
• SDLC Standards: Define and maintain the software development lifecycle standards, including the 9-stage project delivery flow, Definition of Ready, Definition of Done, and release readiness criteria. Make sure all streams and vendors follow the same process.
• ITGC Controls: Own the IT General Controls framework. Ensure SOC 2 evidence collection is operational, access management policies are enforced, and change management controls are documented and auditable.
• Documentation Strategy: Lead the documentation sprint to capture the institutional knowledge documentation and transfer programs. Manage the Technical Writer and vendor documentation resources. Establish the knowledge capture gate for employee exits.
• Delivery Metrics: Build delivery performance dashboards with governance team members. Track sprint velocity, deployment success rates, defect escape rates, and vendor performance metrics.
• Capability Development: Oversee onboarding programs, communities of practice, and capability development for both internal and partner resources through the vendor Training & Onboarding Lead.
• Planview/ADO Governance: Define the integration governance rules between Planview and Azure DevOps. Ensure work item traceability, status mapping, and reporting integrity across both systems.
• Process Improvement: Continuously evaluate and improve delivery processes based on retrospective findings, metrics trends, and industry best practices.

WHAT WE’RE LOOKING FOR:

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• Experience: Minimum 7+ years in delivery management, governance, or PMO leadership roles within technology organizations.
• 5+ years managing vendor relationships in outsourced or strategic partnership models, including SLA definition and scorecard management.
• Strong experience with SDLC governance, ITGC controls, and SOC 2 compliance requirements.
• Experience building delivery metrics programs and performance dashboards.
• Proven ability to establish process standards and drive adoption across multiple teams and vendors.
• Strong understanding of Agile delivery frameworks (Scrum, SAFe, Kanban) and project management methodologies.
• Experience with Planview, Azure DevOps, or similar portfolio and project management tools.
• Insurance or financial services industry experience preferred.
• Excellent communication and stakeholder management skills at all organizational levels.
• PMP, SAFe, or ITIL certifications preferred.
• Demonstrated player/coach leadership style - you set the strategy AND roll up your sleeves to execute. You’re comfortable building the first version of a process, template, or deliverable yourself rather than waiting for your team to be in place.

WHAT’S IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations, we exceed them. If you’re ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship, growth tracks, and professional development.
• Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

ACTION Required: As part of our hiring process, we ask applicants to complete a brief assessment designed to provide insight into work style preferences and alignment with the role and our team. The assessment takes approximately 20 minutes and request that you complete this prior to your scheduled screening time of your choice. You can access the assessment here: TRAITS Assessment

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones.  In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.