Office Coordinator in Crystal Lake, Illinois at PediaTrust LLC

Office Coordinator – Pediatric Practice

Schedule: 36 hours Per Week!!!

Are you ready to take the next step in your healthcare career? Do you thrive in a fast-paced medical office where you can lead, support, and make a real impact on patient experience? If so, we’d love to meet you.

We’re looking for a confident and detail-oriented Office Coordinator to help lead our front desk operations and support our Patient Representative team. In this role, you’ll partner closely with the Practice Manager to ensure smooth daily operations, exceptional patient service, and a well-trained, high-performing team.

About Pediatric Associates of Barrington

For more than 30 years, Pediatric Associates of Barrington has proudly cared for families in our community. Our experienced and compassionate team provides personalized care for every stage of childhood - from those very first newborn visits all the way through young adulthood. We love partnering with families and helping guide them through each milestone along the way.

Locations:

Pediatric Associates of Barrington – Crystal Lake

525 East Congress Parkway Suite 220, Crystal Lake, IL 60014

Pediatric Associates of Barrington – Barrington

27750 West Highway 22 Suite 150, Barrington IL 60010

What You’ll Do:

• Serve as a subject matter expert for all Patient Representative responsibilities
• Lead and support front desk staff to ensure accurate scheduling and insurance verification
• Monitor daily workflows and resolve operational challenges quickly and effectively
• Provide hands-on training, coaching, and mentorship to team members
• Assist with hiring, onboarding, and continuous staff development
• Ensure compliance with procedures, policies, and quality standards
• Act as a go-to resource for staff and patients, addressing questions and concerns
• Collaborate with leadership to improve processes and enhance the patient experience
• Maintain strict confidentiality of patient and employee information

• Experience managing or leading a front desk in a medical office
• Strong knowledge of scheduling and insurance verification processes
• Proven ability to train, coach, and support team members
• Excellent communication and problem-solving skills
• High attention to detail and organizational ability
• Commitment to delivering outstanding patient service
• Epic experience

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High School diploma or equivalent
• Ability to train and monitor staff to provide assistance and support to the Patient Representatives
• An ability to problem-solve effectively including data collection, consensus building, communication and implementation of the solution

Required Length & Type of Experience:

• 2 years of customer service experience
• Ambulatory setting preferred not required

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and Lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

WHO WE ARE

We're Different

PediaTrust is a united group of pediatric practices that serve Chicago-area families. Our practices take a unique approach to providing pediatric care: Our priority is you and taking the time to listen and earn your trust. It’s the kind of personal connection families don’t always find at large hospitals or corporate-owned medical groups. We believe there’s a better way - and it starts with being a trusted partner in keeping your kids healthy.

Individualized Care

Our doctors are empowered to provide your family with the individualized, personal care you’d expect from a small practice. We take the time to truly listen to your concerns, answer your questions, and provide the best care…because we want to be your pediatrician partners at every visit, for every child, at every stage.

Advanced Care and Resources

With 70 clinicians and growing across our practices, PediaTrust has the scale and the expertise to ensure your family has access to the latest technologies and specialties in pediatrics, all under the PediaTrust umbrella – including experts in nutrition and counseling for mental health. Working together, we offer you the best, most up-to-date care for your kids.

We’re Close to Home

PediaTrust has multiple locations in the Chicagoland area to serve you, and we offer extended hours at many of our locations for immediate care needs.

Our Goal is Our Name

At PediaTrust, we measure ourselves in one way: By earning the trust of each family who comes to us. And we work to keep that trust for each child, from birth to the beginning of a happy, healthy adulthood.

Our Mission, Vision and Core Values

PediaTrust has had a singular mission since our founding in 2012: To provide exceptional pediatric care based on the principles of compassion, collaboration, excellence, and trust. That mission supports our vision for PediaTrust to be the leading independent pediatric practice in the Chicagoland region.

Clinical Excellence

We are committed to providing patients with high-quality, evidence-based care.

Collaboration

We work together with mutual respect and a shared purpose.

Compassion

We ensure every interaction is grounded in empathy and kindness.

As a PediaTrust team member, I am responsible for demonstrating the core values of PediaTrust.